Hotel near Bai Chay,Ha Long93.8% of visitors choose this area
AAnonymous User2025.05.03
It just opened, probably before May Day, and many facilities are not perfect yet. Such a beautiful room has no dry and wet separation, many things in the toilet seem second-hand, and the hotel smells very bad. We slept with the window open all night, and the door handles and the place where the bath towels are placed are dusty. Also, when we went upstairs to have breakfast in the morning, the staff went in to clean without the guests' consent, and we left all our things in the room, which was very unsatisfactory! And the location is quite remote, you have to take a taxi to go to the attractions, and you ate fried snails nearby, which was a big rip-off😭
Hotel near Bai Chay,Ha Long93.8% of visitors choose this area
GGuest User2025.06.09
The staff were friendly and professional. It was located on a main road but away from Ha Long centre/ Marina which gave us the best of both worlds i.e. tourist hotspots and local hotspots. The breakfast buffet was splendid; too many choices so we were not able to try all of them despite being there for four breakfasts. The Infinity swimming pool and bar was a dream; had it all to ourselves because no one was up there swimming around early afternoon. The beach was a 15 minutes walk away and the main touristy beach was under five minutes motorbike ride.
Có một số trục trặc ban đầu lúc nhận phòng đã xảy ra, nhưng nhân viên đã phục vụ rất tốt với thái độ chuyên nghiệp và thiện chí nên mình rất hài lòng. Phòng đẹp, sạch sẽ. Hơi xa trung tâm 1 chút nhưng vị trí cũng dễ di chuyển
Hotel near Bai Chay,Ha Long93.8% of visitors choose this area
AAbdullah2025.07.10
The stay was wonderful, the place is clean and the location is close to services. I thank duty manager Trang here for the good reception and treatment.
The view from the room was amazing, and check-in was earlier than 14:00, but we were able to move it up to 12:00, which was great.
There is a cafe on the first floor, where you can get ice cream and other things that are perfect for when it's hot.
Check-out was also changed from 11:00 to 12:00, which was great.
Motorbikes can be rented cheaply, and since it's not as crowded as Hanoi, even Japanese people can drive. But you do so at your own risk.
Hotel near Bai Chay,Ha Long93.8% of visitors choose this area
GGuest User2024.12.29
We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.
Hotel near Bai Chay,Ha Long93.8% of visitors choose this area
AAlex Modesti2024.09.08
As I wrote my last review, I was waiting for my transport back to Hanoi as Super Typhoon Yagi was well approaching. It just so happened that minutes before we were supposed to be picked up, the transport cancelled, leaving us stranded in Ha Long with nowhere to go. So I booked another night at The Yacht. It has BY FAR the best staff I have ever seen at any hotel. The storm was the biggest that’s hit Ha Long in decades and it caused ALOT of damage. The staff kept all the guests calm and assured and even switched our rooms from high floors for safety reasons. Thank you to Nga at the front desk, bye very special Thank you to Thao (also at the front desk). She made our very challenging couple of hours after the storm disrupted our plans (rebooking flights and hotels in Hanoi, dealing with transport and everything else) a lot less stressful. I cannot thank the team at The Yacht enough. Best hotel experience ever. Thank you all and I will be coming back.
Hotel near Bai Chay,Ha Long93.8% of visitors choose this area
SSGMNL2025.08.27
Check-in at the Radisson was quick and smooth. The hotel is large and modern with a beautiful lobby. The room was modern and nicely decorated. The outdoor pool was unfortunately very cold as it was not heated, but the indoor pool was pleasantly warm. One downside was that there was no staff at the bar, and no one came by to ask if we wanted drinks or food – although this may have been due to the off-season. On the positive side, they kindly allowed me a fresh-up after check-out, which I greatly appreciated.
It is an apartment, but the cleanliness was pretty mid . It offered many amenities such as a washing machine and kitchen, but with no room service available, the general floor of the room was rather dirty and dusty . We had to wear slippers to walk around . But it was spacious and big, which is a positive trait of this stay .
Unfortunately, we couldn't check in earlier; the room wasn't ready until shortly after 2 p.m.
A very nice apartment, large and clean, with everything you need. The beach is unfortunately still empty and unserviced, but it's a great location if you want to start a cruise from here.
The view of the sea and the city is just as beautiful as the rooftop bar that's part of the building.
DdjbAbove anything else, we must mention how incredible Miss Julie was on the cruise. She was so helpful and friendly and was so kind to our daughter, she made all the difference on the cruise. We scored it higher because of the outstanding level of service she gave. All the cruise team, from the tender pilot to the waiting staff, cleaning team and cooks were all making their best effort. It was an inexperienced team on a new cruise, but the smiles and friendliness outweighed everything else.
Overall the cruise was good, but the poor organisation and information let it down a bit.
The first day everything was good. Alex the cruise manager met us at off the tender, gave an introduction and a schedule for the first day, kayaking, visits to a cave and a really nice dinner on deck. The music had are very good too.
For the second day, the entire day was spent on a different boat so that the cruise ship could return to port and drop off those only staying for one night. The day was actually great fun, kayaking, visiting caves and a secluded beach. You miss out on all this if you only stay one night.
When we returned to the ship in the afternoon a new large tour group boarded and from that point forward the other passengers were pretty much forgotten about. Alex was nowhere to be seen and nobody shared any information about the schedule from that point forward, which meant we didn’t know about the afternoon tea on deck nor the Vietnamese cooling lessons, although we did manage to catch the end of it.
Then in the evening, the tour group started a big party, with lots of drinking and really bad Karaoke at full volume that carried on until nearly midnight, echoing round the whole ship. They were only enjoying themselves, but not great for young kids sleeping, especially since each day starts at 06:30 sharp. Even less great when you arrive at breakfast and check out time has been moved to 9 am instead of 11am.
The other thing to note is that the ship itself is not new like many reviews have stated, but an old vessel that’s been refurbished with mixed results, with parts still not finished and its age still showing in places. (They were still welding deck parts whilst we were sailing.)
I am sure that as the management team get more experienced and organised, things will run much more smoothly, but given that this is billed as a luxury cruise and matching price tag, it needs to improve to be good value.
RRoyalcityA fantastic hotel nestled in the mountains. Of all the hotels I've stayed in, this one truly stands out as unique and memorable.
Its secluded mountain location meant there was nothing else nearby, but it was a welcome escape from the hustle and bustle of daily life.
The rooms, constructed from wood and metal, were particularly striking. While their dimness made them feel a little eerie at times, I really appreciated its nature-friendly concept and the overall 'healing stay' vibe.
The only major hiccup was a sudden power outage, which was genuinely quite frightening.
And the food was great too!
CChin Chun HsiaoI participated in this three-day, two-night trip alone with my two children. Before the trip, the online service staff informed me that it was suitable for children and assured me that I could enjoy the journey.
The communication and transfers from Hanoi to the cruise ship were excellent! We arrived in Hanoi at 07:00, but were exhausted and rested in a cafe. Even though we changed our pick-up location on the same day, the luxurious shuttle bus still safely transported us to the pier.
During the trip, I am very grateful to all the staff on the Le Journey Luxury Cruise, especially Mark, who took care of us for three days and two nights, and Owen, who took us to Viet Hai Village on the second day. They were thoughtful and provided us with a sense of adventure while ensuring our complete safety. I loved the Lan Ha Bay itinerary, including cycling through the fields, experiencing the amazing fish foot massage, kayaking freely in Lan Ha Bay to explore caves, and walking on the fine sand of the mysterious white beach. Thank you!
The cruise room was spacious, comfortable, and fragrant! We could fully immerse ourselves in the beautiful scenery of Ha Long Bay and Lan Ha Bay. The sailing was comfortable, and I loved the cruise route selection, which allowed us to get closer to the beautiful scenery and escape the hustle and bustle.
The food on the cruise was also excellent! Whether it was the buffet at lunch, the set menu at dinner, or the set menu at Viet Hai Village, everything was delightful and full of surprises!
I highly recommend the Le Journey Luxury Cruise three-day, two-night itinerary for families with children. The activities, such as cycling in Viet Hai Village and the fish massage, made it an unforgettable adventure for the kids!
TThe Sean FamilyThe cruise is very nice and clean. The room is spacious and has very nice view. The service is good. They have activities for guests to enjoy like kayaking, cooking class, and dark and bright cave visit. The food provided is somehow decent for me comparing to the price I paid. For 2 days 1 night, they provided a buffet lunch, a set menu dinner and light breakfast and brunch on Day 2. But overall, it was a good experience.
GGuest UserThe staff were friendly and professional. It was located on a main road but away from Ha Long centre/ Marina which gave us the best of both worlds i.e. tourist hotspots and local hotspots. The breakfast buffet was splendid; too many choices so we were not able to try all of them despite being there for four breakfasts. The Infinity swimming pool and bar was a dream; had it all to ourselves because no one was up there swimming around early afternoon. The beach was a 15 minutes walk away and the main touristy beach was under five minutes motorbike ride.
GGuest UserThe hotel is very good in every detail from the front desk to the room and bathroom. The decoration is very beautiful and clean. The breakfast is simple but enough. The price is cheap, 144. There are quite a lot of guests staying in the hotel, including Europeans and Koreans. The hotel is quite popular. Support support.
은은빛겨울I came on a business trip, and it was so nice that it was a quiet villa rather than a complicated hotel.
If you book Royal Halong next time, I would definitely recommend the villa.
However, it was a little disappointing that I couldn't see out the window because it was on the first floor, and I couldn't easily open the window.
But everything else is satisfactory.
GGuest UserWe stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.
JJ. W. (Trip.com)Overall, I found this experience underwhelming. There were only a few activities, and two of the three were scheduled early in the morning (before 9 a.m.), which made them effectively unavailable for anyone who isn’t an early riser. The remaining activities were brief and not particularly engaging — it felt more like a dining cruise than a full excursion. From that perspective, the experience fell short of expectations.
The service also left room for improvement. The wait staff didn’t seem properly trained — for example, they struggled with something as simple as pouring a beer. The food prioritized quantity over quality, and I was surprised to see that different tables were served different dishes without ever being given menus or options. It seemed that choices were made for us based solely on allergies or dietary restrictions.
The cruise itself was stationary for much of the time, and the 50-minute tender ride each way made the journey feel unnecessarily long. When I tried to relax on the balcony, local vendors repeatedly approached the boat in small craft to sell items, which disrupted the atmosphere.
All in all, the experience did not feel worth the price, and I wouldn’t recommend it to others.
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