El Khadra Apartments

Very comfortable hotel most I like in is it’s rooms and location of the hotel, clean and quiet

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

Great place and very close to the mall with a lively neighbourhood.

A typical high-quality hotel, worthy of praise, Ctrip booking is actually a little cheaper, the hotel facilities are all available, very good. Finally, I would like to extend my cordial greetings to the family members of the airline ticket reservation department of Ctrip: You secretly changed the flight I booked to a red-eye flight, which caused my child to go home at two or three in the morning. Not only was he not ashamed, but he refused to admit his mistake and asked me to do it myself. Responsible for more than 4,000 yuan to change business class, or change a long connecting flight, and bear all change fees. Ctrip secretly changed the popular flight to Red Eye. It is already a habitual offender. I did not expect that as a super member, I will also enjoy the treatment of half-tone communication + hung up the phone. I hope that the Civil Aviation Administration and China Southern Airlines, which I complained about, will punish this again. The ticket agent of the shop bullying! ! !

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

This hotel is perfect but I'll argue.already when you arrive at the hotel one person welcomes us and a priori a guard stays all night to watch the vehicles of the client. once arrived the hotel is very luxurious and a very good Wi-Fi a disposition that works super well and with a lift to go to the room and in the room when you arrive there are fruits like oranges and dates etc and in the room the cart was very nice with also a bathroom then we We have a meeting room and a business center with full computer and breakfast is very good as well with a variety of different juices and variety proposed.There is also a spa and a swimming pool available for customers but you need to go to the building to do everything is written on a paper that is in the room and the hotel also has clean toilet