Sandakan Apartments

First time to Sandakan, arrived late at night so chose a hotel which should be easy ti find and bigger scale at avoid any surprise of late check-in. Location is 20 mins Grab from airport. Nice entrance and staff is friendly. It is quite an old old but I think they refurbished. Look good but the facilities kind of dated. First night hoping for a nice hot shower but the shower head fell down. Luckily could put it back as dont want to change room late at night. My bath tub stopper chain broken so after a bath the water stayed. We booked junior suite as I didn’t want carpet room. Smaller than on the photo but overall clean. Balcony is not really for sitting out though. However the hotel carpet outside the room smells a bit I guessed ventilation was the issue. Breakfast was good. I booked via trip.com to include a child but somehow that we not counted and they supposed to charge me a fee. Finally they offered for courtesy. Best part was the swimming pool with slide, fun for kids. If to explore the Samdakan, this could be a good location as walking distance to Agnes Keith House, then taking the 100 steps to go to the town.

1. Lack of comfortable seats at lobby. Used to have sofas, which replaced with wooden chairs now and it's limited. If the policies dont allow customer to check in earlier then please provide more seats for customers to wait. Because alot of customer waiting for check in, we have to sit at dining area to wait for check in and it's hot inside. 2. Lobby are surrounded by glasses, expected it would be hotter. The current Air cond system at lobby can't provide a comfortable environment. It's quite warm inside. 3. Some Ushers at lobby appears less friendly. 4. Room cleanliness are acceptable. 5. Wifi from room not stable. Need to reconnect few times during movie time 6. Shower gels are limited. 7. Breakfast: -rice noodles are acceptable. -dishes are bit salty. -suggest to provide more varieties ie: croissant, nasi lemak, potatos. 8. Our room coridor door can't be locked.

Glad that I stayed just for 1 night, but that 1 night cause me to have a bar flu, as I am allergic to dusty. The place itself is okay, and quite convenient for those who just want to stay for a day transit, as it is near to the airport, and only 20mins to Sepilok Orang Utan. The place is rundown, as u can see in the pictures, they seem not to have effort to change the bad wall paper, clean the dusty etc. Really need to refurbish again. Stay away if u have an allergic to dusty, u will regret like me. But a good area for transit in terms of location. Breakfast food was just okay.

Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. Service was attentive and efficient. Room itself was well equipped and comfortable.

The hotel location very convenient. Nearby got a lot restaurant and the food very nice. In front the hotel got bataras hypermarket. Highly recommended.

We arrived in the middle of the night (1-2 AM) by bus, walked 50 meter, were helped immediately and after a good shower were sleeping about 40min after we arrived with the bus. This is the kind of service you only dream of when you get somewhere at that time. Clean, good beds, great AC and the service was great. Would recommend if you arrive in the middle of the night, or have to depart really early. Nothing to see in the vicinity, so in case you're not going to Sandakan / Sepilok immediately this is a good option.