Chania Apartments

The service is good. I asked if I would like to help us with our luggage or send me to the airport. A welcome drink is also provided. It does feel like a high-end hotel. In addition, they can do valet parking, just park the car next to the hotel and find their staff.

It is undoubtedly a treasure hotel 🏨, quiet in the middle of noisy, you can relax on the beach 🏖️, and you can also relax in the old town, gourmet food, recommended. Especially the infinity pool on the terrace and the view are a compliment.

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

The location of the hotel is definitely very good and a plus point. We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely. The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said ”we didn't know” and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel. I can really only give this hotel 3/5 stars overall.

First of all, l will get the negative points out, which are not alot, only 3 small points. 1 was the bathroom....very small, we had to stand in the shower to be able to close the door when entering the bathroom as there wasnt enough room to move around ! 2nd the tv kept losing the stations, therefore, we could not watch any tv. And lastly, the ”dressing table” had the mirror so high, l had to sit on 2 pillows to be able to see myself (and l am not a short person !) But as for the rest .......The enormous bed gave us the best sleeps ever, it was a spacious room, very quiet as we did not have a seaview, which suited our mood fine ! The breakfast was at the hotel nearly next door, and had a very luxurious breakfast on offer from fresh fruit to fried eggs......fresh bakery items lots of choices. The girl behind the counter l think Constandina was extremely helpful. she even made us a breakfast bag as the day we were leaving was very early, which we found very considerate of them. In all, it was a very pleasant experience

Stayed in suite with sea view. The view was amazing. The room was lovely, bed super comfy. There was a nice vanity table to get ready at. Bathroom was big and clean. The service at reception were very helpful. The location was great right in old town but not too noisy - music from restaurant in evening but I liked it and church bells on Sunday. I really enjoyed my stay here and was very happy with the suite. Couple of things to point out: there was no furniture on the balconies and aside from a pouf, no furniture in room to move outside. So meant nothing to sit on to enjoy balcony and it’s view. Also the curtain was only half curtain so to block out light need to shut the shutters which then restricts air. I didn’t mind but if you want darkness to sleep might need to bring eye mask. Like I said only minor things. Overall great place. Hot water - i mention as I know this is important to people :)

The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day.

Great Room, Deluxe room feels spacious and staff is always helpful

We arrived at the hotel before our check in time due to an early morning flight from Cyprus. The staff were very accommodating and allowed us to leave our luggage behind reception until the room was available. We were given 2 free drinks vouchers to use at the bar while we waited for our room. When entering our fifth floor sea view room (505) we were amazed and delighted at the modern luxurious standard consisting of a large double bed, wardrobe with a safe, dressing table 2 comfortable armchairs, a coffee table, hairdryer and clothes steamer. Separate toilet cubicle and a very large rain water shower with all the accessories you would need during your stay which included bathrobes, slippers, shampoo etc. and weight scales which we didn't use 😁 On the work top was a coffee maker machine with pods, kettle and complimentary water, wine and soft drinks in the fridge Also on the table was a tablet with which you could view the restaurant menu and spa menu and lots of information for your convenience. The sea view from the large glass fronted balcony was absolutely stunning and breathtaking and we could see almost to the harbour. Breakfast was included in our booking and was excellent with plenty of variety from cold platters, cereals, pancakes to English style hot breakfast. Our only issue was the plates for hot food were not warmed resulting in luke warm food. We did take this up with the hotel and received an email the next day to thank us for bringing it to their attention. We enjoyed a dinner at the hotel one night which was reasonably priced and of good quality. The hotel location was a 3 minute walk to the sea front with a further 15 minute walk to the harbour and shops and restaurants. Overall this hotel was very worthy of their 4 star rating and we will be back.