Castell-Platja D'Aro Apartments

We have just returned from a one week stay in one of the suites with private pool and very much enjoyed the whole experience. Platja d'Aro is a lovely town with beautiful beaches, only 3 minutes away from the hotel located in a quiet and peaceful area. Overall our stay was lovely and peaceful, very restful and as it was early in the season, the town and the beach areas were quieter. The hotel is very clean and well maintained, every staff member we encountered was friendly, helpful and efficient. We had breakfast each day, lunch on one occasion and dinner in the restaurant a couple of times and enjoyed every experience, the mussels were a particular hit! The terraces and pool area is great, no doubt entertaining for the children, but peaceful enough for the adults to chill and the pine trees made for a lovely setting. Our suite was very nice, such a clever use of space with the various zones. The bed was comfy and although there was a lounge and TV we never used it, choosing to sit outside by our own little pool which was so enjoyable to have. We would be happy to stay agin and to recommend.

just returned from a weeks stay at this hotel delightful hotel and staff very friendly and helpful asked for extra pillow got one within five mins rooms cleaned every day I had requested a fridge for our room cost 14£for the week well worth it no coffee /tea facilities in room but id read this beforehand so brought my own kettle {we love a early cuppa }only drawback only one socket in the room so make sure you bring extension to use entertainment isn't brilliant catering mainly for Spanish but did have a terrific guitarist on when we where there also nice big shower plenty of hot water the meals although not terribly hot where enjoyable and plenty of choice plenty of sunbeds no early morning towel reserve as pool wasnt accessable until 9 am a 5min walk to the beach loads of supermarkets close at hand gifts shops restaurants etc also the charming old town is again around 5 mins walk loads of little side streets to explore one has a bowling alley and cinema we took a trip on both little tourist trains the blue one takes you round the old town the little green one takes you up to the castle where there is amazing views well worth the trip we also took in a boat trip around the bay where your able to stop off at another beach Tossa de mar is on the whole a quiet place to stay for a relaxing holiday if you want more nightlife Loret would be a better area the bus to Loret takes around 20 mins and runs every half hour We enjoyed our visit but found a week sufficient{ ps also market day is on a thursday}

Firstly, this is not a 5 star hotel. It is a very good hotel, with some great amenities but far from 5 star standard at the moment. We enjoyed our stay and had a great holiday, it is that the hotel just did not meet our expectations and for the money we paid for a 5 star experience. The hotel is spotless, the rooms are small but good with large beds but let down by the pillows. Plenty of sunbeds and we always manged to get one even being at the height of the season. Adults only also made it a relaxing experience. I think the main issues was the serving staff, although they are pleasant the serving staff are very young and inexperienced without adequate training, there also seems to be no supervision. Basics are missing, like hello, goodbye and smiling, this starts to get you down after a few days. This is not what you expect at a 5 star hotel. The reception, the cleaners and the concierge are very good and can't understand why it doesn't extend to the serving staff. Breakfast was fine, but not great. We tried the restaurant twice and while good standard is let down by waiters which made us eat elsewhere and actually found better. Snack bar is what lets it down most, poor choose, expensive if you want to eat there over a two week stay. I'm now dubious of all the positive comments and one of the reasons we choose this hotel. They seem too similar and I can't be the only one with these observations. I hope my comments on training are taken constructively.