Jaco Apartments

The hotel and Staff, excepting the bookkeeping/ management. were great. My complaint is the hotels cancellation of reservations for 4 rooms for 10 days were made on July 12, 2024 through Expedia/AARP. First day payment for the rooms was credited that day. Final payment was scheduled for check in on February 10. On February 9, the hotel cancelled the reservation for nonpayment, 24 hours before we could check in. They said all payments would be refunded. No reason was given for cancellation for nonpayment before the payment was due or why they had money to refund. Communications was extremely poor. I got different stories from 3 people. I was finally told they would hold 4 rooms. They said they would call or email, then I got a WhatsApp message (Luckly I have WhatsApp on my phone) that a colleague was wrong and they would cancel if we were not there by 3 pm, this was after I had offered many times during our conversations to pay the entire amount over the phone and was told it was not necessary. Good news was they had 4 rooms when we got there. The manager's response to the early without notification cancellation was indifference. Her response was if they owed us any money it would be refunded. Np apology or concern that the anxiety of not having rooms for 7 people for 10 days ruined 2 days of my vacation.

The front of the hotel can be misleading, as the hotel is actually quite nice. The rooms are pretty good. The pool area is large and well designed, and have a bar right there. A lot of the rooms have view to the pool. The tennis/basketball/indoor soccer field is great, with roof. They have pool tables, table tennis and foosball. The restaurant is 24/7, which comes in very handy, and also adds the advantageof not being tied to a specific schedule for the free breakfast that's included. Parking can be a little confusing at first, but it's actually close to the rooms (I would improve it by addign signs on the road indicating how to get to the parking lot).

A hotel chosen by Wingbuddy (represented by Travel Excellence at the local)in our Costa Rica nature tour, probably because there were no rooms for the whole group in Punta Leona 30 km away. The hotel is an old 3-star hotel with poorly old rooms, in addition to the absence of a safe and a tube to be renovated in the bathroom, the bed was correct as well as the AC. The proximity to the road is not an advantage when trucks use their brakes in compression with a hell noise that will disturb sleepers at light sleep. The two swimming pools were not recent but are funny as well as the one-off bar service. The hotel is located 10 minutes from Jaco Beach, where the beach is more recommendable for the bath than the hotel where the currents are dangerous, but they enjoy surfers. The nice menu is still interesting with the small American tea, typical, Terrazza del Pacifico or tomato eggs. Even with a limited offer for the evening, you can find good dishes with low sauce garlic or sea fruit pastes were excellent. We have dinner at a pizzaria at 0.4 km from the hotel that was good, but the journey along the road is dangerous, especially at the crepuscle. Our agency ordered us the Covid tests of a local hospital and the cost is US$ 110 with results for PCR in 30 hours by email. Attention to ask for the correct test, three travellers were refused access, the result received quickly being an antigen test not allowable for access to the flight to Canada. The hotel is located in the city centre of Jaco Beach, where the hotel is located.