I brought the elderly and children to my ancestral home in Zhangzhou to visit relatives and friends. I was a little dazzled in the hotel, and finally chose the Zhangzhou Hotel. The logic of thinking is that a hotel that can start with a local place name should not be too bad.
Because the elderly are already too old to move, they arranged three dinners for relatives and friends in the hotel's Chinese restaurant. In addition to eating a lot of local specialties, I also feel the high-quality service of the private room. The private room attendants are very warm and polite, and have a sense of active service. In addition to taking the initiative to introduce us to the characteristics of many local dishes, they are also very serious after the meal to assist the guests to pack.
Because the high-speed rail left at 6 pm, the elderly still need to rest after lunch. I will try to communicate with the hotel front desk whether I can delay check-out until 4 pm. The staff at the front desk received my call, and after internal communication, considering the situation of the elderly, I readily agreed, which made me feel very warm.
When I left, I found that there were too many gifts from relatives and friends to express it back. But it was a bit close to the departure time of the high-speed rail. The front desk staff let us rest assured to catch the high-speed rail first. They came to help us communicate with the express brother. Later, I received the message and the express delivery was sent properly.
Later, when I arrived on the high-speed rail, I found that a charger was missing in the room, but at this time the staff had contacted me and arranged for me to express it back.
Originally I did not have too high expectations for the service in the northern city, but this time I was really surprised by eating and living in Zhangzhou. The service of the staff also left a deep impression on me. When I left, I took down the names of several staff members. They were Deng Li, Sun Mengling and Zhang Jing. They always considered problems ”customer-centered” in many aspects, and they should be especially praised!
I am very happy that I can't wait to knock out these words on the return high-speed rail. Next time you come back, you must choose Zhangzhou Hotel.
Outstanding
27 Reviews