Montreux Apartments

We had a wonderful experience at the Grand Hotel Suisse Majestic. It is across the street from the train station. The check in was flawless and we were able to check in early. We had a room with a balcony which overlooked Lake Geneva. We asked several of the staff for assistance on places to go and directions and they were knowledgeable and helpful to us. They never made us feel rushed as we attempted to convey where we were trying to go. The beds were so comfortable and the room was spacious. The bar and restaurant were busy but we did not eat there as it was a bit pricy. We had breakfast at Fleur des Pains next door which had a wonderful selection of pastry. We would definitely stay here again.

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.

I stayed in Montreux for two nights. I spent a long time choosing a hotel, and I didn't make the wrong choice. It's a well-established five-star hotel with first-class environment and service. When I opened the door of the hotel room, I could see the picturesque scenery, snow-capped mountains and lakes. The lake road outside the hotel is also very beautiful, and it's about a 12-minute walk from the train station. Highly recommended.

Due to the recent name change which we weren’t aware of, we walked past the hotel without realizing it as the signage was so tiny! There’s ongoing Reno @ Lobby - which wasn’t a big deal. We received a warm welcome from the staff esp the gentleman (sorry, missed out the name) who was apologetic about the non-communication wrt name change etc. He proceeded to upgrade us and it was an excellent treat! The hotel’s location is absolutely fabulous- right on promenade, next to the lake. Beautiful awesome (day & night) view from our window. The bathroom, which seemed to have been recently renovated, is nice and clean but is a bit tiny. In room speaker was great! Complimentary drinks fm mini fridge. Breakfast buffet has good selection , even with a customized / on request egg station. A very lovely pleasant stay !