Find Villas in Benito Juarez

This place is perfect relaxing luxury. The Mexican sun, incredibly friendly staff who treat each guest with kindness and humor, choice of 3 restaurants and a little convenience store. The food is good (especially the sportsbar—Baja tacos are amazing!), choice of pools and a whirlpool. It is clean and well-maintained. Be sure to get a massage from Liliana (5stars) on the beach or in the cool indoors. (Thank you Liliana and Claudia…it was amazing!) We had most meals and drinks at tiki hut with Manuel serving drinks and recommending menu items. They will also bring food to your lounge chairs. The activities crew are engaging and fun with Guillermo, Ivan, Ana—we attended the guacamole class, margaritas, ceviche, bingo, name-that-tune, water exercise. Lots of fun without pressure to join. The other guests adopt the tone set by the staff—friendly, welcoming. This has become the vacation I’ll measure all future vacations against. 10/10 would recommend. I will be back!

The adult pool at the grande was awesome. Anabel & Carla went above & beyond to take care of us. They both deserve recognition. We saw Ruben at a few different places. He was the best. Can’t wait to come back to have him as a bartender. Viviana was so professional. She did everything she could to make our stay enjoyable. We had a few flaws, but she took care of them right away. Salvatore also made the stay enjoyable. He kept in contact w/ us to make sure we were all ok. Such a gentleman. Overall it was a great week w/ amazing staff. 👍🏼👍🏼 to the Moon Palace!!

We had so much fun at moon Palace. The hotel was not too crowded in September and we could easily get a reservation or walk into a restaurant. Staff are very friendly and willing to help. Rooms are beautiful and spacious. My kids loved the pool and daily activities.

Not a five star hotel. 3 star at best. Never enough sun loungers by pool- as such people reserving sun loungers from very early morning! The beach is like a rubbish dumb, covered in sea **** and actual rubbish. Jelly fish in the sea so you cannot swim. The food is not bad very average- nothing at all will blow you away. To use the speciality restaurants it is first come first serve with no booking so we were advised the only way to get a table at a reasonable time is to be at them at 6pm otherwise we would likely have to wait until after 9pm. The staff are in the most part very nice and friendly. Rooms are clean and comfortable although a number of times we were left without towels and had to wait after our showers for housekeeping to bring them. Coffee machine in the room was broken. There is no bath which is an issue if you have small children although they did provide a plastic (albeit tatty) baby bath on request. The worst part of the hotel is that the Taxi company located just outside the gates charged extortionate prices ($100 for a 15 min trip). Uber is available in the area so we decided to go for a Uber instead ($15 dollars!) but when the Uber driver arrived taxi drivers scared him away and threatened him not to return by moving their cars around him and aggressively surrounding his car . This left us feeling unsafe and trapped. Either we paid the crazy taxi rates or we were prisoner in the hotel where we were unable to get sunbed for the family as they were all reserved with towels by 7am! One day we had no choice but to clear an area on the beach of the seaweed and actual rubbish so our daughter could play and we could have a sun lounger. One family we met advised us that they ended up having to rent a car because the taxi drivers tried to rip them off so badly it was cheaper to hire a car for 3 days than it is to take a taxi on a 10 min journey to the local town. The road leading up to the hotel is in nothing short of disarry. We were advised this is because the hotels allow their overflow water to run on to the road so the road is permanently saturated and therefore the pot holes are more like sink holes!! The pool tiles were broken and each member of our party (6 adults and 3 children) ended up with cuts on hands or feet. Gift shop on site charging ridiculous prices- $43 for a small plastic bucket and spade!

The facilities and ambience is fabulous. The room, King Bed, A/c, lighting and bathrooms were comfortable and appropriate. The Lobby, foyer and common areas were tastefully decorated to give the ultimate feel of a classy Villa. The breakfast was good and adequate. Staff were welcoming and helpful. Especially, Ernesto, Adrian, David and Michel. Only drawback, in my opinion, is the location. There is nothing in the neighbourhood to shop, convenience stores, cafes or restaurants. One must have a car. Uber is nonexistent after 9 pm. If you go anywhere like Huayacan Avenue, you could be stuck for a ride back. We were in that situation where neither the restaurant or Villa Palmeras staff could help. We felt stranded! Luckily a restaurant patron was able to reach out to someone who sent a vehicle that got us back sn hour snd half later.