I am writing to express my disappointment with my recent stay at your mountain cottage. As the most expensive accommodation of our week's holiday, I had high hopes and was eagerly anticipating a comfortable and enjoyable stay. However, I regret to inform you that the experience was anything but pleasant. Firstly, the cottage (no 8) was in a state of disrepair, with broken glass and a board of wood hastily hammered onto the front door. The interior was equally disappointing, with a dirty and dusty atmosphere that suggested that it had not been properly cleaned or maintained. The cottage smelt old and felt cramped, leaving us feeling uncomfortable and cramped during our stay. Additionally, the bath towel provided was the size of a hand towel, and there was no bathmat or hand towels left for us to use. These small amenities are essential for a comfortable stay and their absence made our experience even more unpleasant. The walls were dirty with dust and grime, light switches were dirty, stains and dirt on radiators. Chipped crockery. Old, torn and ripped blinds. No door on the bedroom. Overall, I must say that the cottage was not worth the £150 per night that we paid. It was far from the charming and cozy mountain retreat that we had envisioned. The only positive aspect of our stay was that the cottage was warm and had hot water. I understand that issues can arise, but I hope that you will take our feedback seriously and take steps to improve the quality of your accommodations. I also hope that you will take action to address the problems we encountered.
Outstanding
5 Reviews