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Trip.comShenzhen

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AllAttractions (91042)Boat experiences (87)Day tours (175)Food & drink (92)Cultural experiences (95)Spa & wellness (204)Travel photography (22)Aerial tours (3)SIM card (29)Wi-Fi (1)City pass (19)Shuttle bus (80)Boat tickets (1)Travel extras (1)Visas (7)Equipment rental (14)

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Reviews/Trip Moments

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Reviews: JW Marriott Hotel Shenzhen (Buffet Lunch/Buffet Dinner)
Guest User2026-03-04
No one knew why we were there or what we had booked until quite a while in. This is something Trip.com needs to communicate with staff at the Marriott and explain it clearly to them. Booked in English on an English speaking site and noone knew what we had ordered or if we had paid etc. We even got sent to the adjacent buffet first... But anyway, we got by eventually by using broken Chinese as the translation on an app didn't ring any bells either. But, Trip.com... communicate with the hotel if you're going to sell experiences to foreign tourists! Despite the minor inconvenience, the food was exceptional. The dim sum was freshly cooked nearby and all of it tasted phenomenal. There were six premium items on the menu that you could only choose once, then unlimited core items. We all ate a large amount of food and had excellent value for money. Don't be shy ordering and definitely don't be scared to ask for the menu back to order more food. It's an unlimited dining experience after all!
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Reviews: [Shenzhen Spa Guide Recommendation] Choice of 1 Thai Massage (90min) + 24-Hour Bath Ticket + Complimentary Breakfast & Late-Night Snack + Unlimited PS5 Gaming
Guest User2026-05-07
It was my first time visiting a place like this, which was quite a novelty. Everything was new, clean, and the service was excellent. I even tried a Chinese massage, which had been making my shoulders very uncomfortable due to recent stress. I'm so grateful to masseuse number 105 for helping me achieve deep relaxation in my shoulders over the 90 minutes, following my muscle pathways. Highly recommended!
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Reviews: Shenzhen Xuyan·Immersive Tang Dynasty Palace Banquet (traditional music and dance performance + royal visual and culinary feast + optional ancient costume/makeup experience)
Guest User2026-04-06
There was no air conditioning, no fan running, and it was too stuffy. Sometimes, when explaining a dish, they would project a slide onto the guest's plate, but the server wouldn't remove the previous dish's plate before the projection, so the guest couldn't see the projection. Despite these shortcomings, the performance was excellent, and the food quality was very good.

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