HomeAustraliaWi-Fi & SIM cards[Australia and New Zealand] 5G|eSIM data card| 5-20 days multiple Option available |Order now and use now|Support hotspot|QR Code
[Australia and New Zealand] 5G|eSIM data card| 5-20 days multiple Option available |Order now and use now|Support hotspot|QR Code

[Australia and New Zealand] 5G|eSIM data card| 5-20 days multiple Option available |Order now and use now|Support hotspot|QR Code

Use anytime during validity
Book now for today
Booking confirmation
From
PHP 533.69
Select package
Device info

Device configuration description

1. Hotspot sharing: Supported

2. eSIM activation requires an Internet connection, so it is recommended to install and activate the eSIM before arriving at the destination.

3. After activation, the Days are calculated based on a cumulative 24 hours as one day.

4. eSIM is valid for 180 days from the date of purchase

5. eSIM dedicated to Internet access: does not support voice calls, text messages or other recharges; can use Google Maps, Facebook, Twitter, Instagram, LINE and WhatsApp, etc.

6. The versions of mobile phones vary from country to country. Please confirm that your mobile phone supports the eSIM function before purchase. If you cancel the booking due to device incompatibility, there will be no refund (contract phones and locked phones do not support the installation and use of eSIM for the time being).

7. A QR code can be downloaded up to 10 times. Each eSIM can only correspond to one mobile terminal. After successful installation and binding, the device cannot be changed. If you change the device, you need to purchase a new eSIM.

8. If you encounter slow Internet speed or unusable Internet access, you can contact us to handle the problem. email address account: internet-hvgroup2@hvgroup.com.cn China Beijing time UTC+8 Troubleshooting time: 9:00-23:30

Product details

To check your order packages and package usage, please log in to https://global.cmlink.com/en/login and follow the prompts to register using your email or mobile phone number.

Support: ChatGPT, Naver Map, KakaoMap, Papago, Melon, Melon Ticket, Global Interpark, TikTok (supported in some countries, the use of TikTok is restricted by the APP service provider, and requests for refunds due to restricted access to TikTok will not be accepted)

Show less
Validity period
Valid for 365 days from the booking date, Valid for 1 use(s) only
What's included
eSIM Option data
How to use
Note: The installation process cannot be interrupted. Before installation, make sure your device's Internet connection remains stable.
Follow the steps below and scan the QR code to install
1. After placing the order, the system will send the QR code for downloading the eSIM to your travel booking after your purchase.
Follow the process below and scan the QR code to install and activate your mobile device. Go to Settings - Mobile Network/Mobile Network - Select Add Mobile Network Plan/Mobile Network to scan the QR code - After the download is complete, make some basic settings and you can start using it.
*If you cannot scan the code, you can enter the "SM-DP+ address and activation code" in the booking voucher to install it (the displayed name and steps will be slightly different due to different mobile phones and system versions)
Setting up Internet access
Most mobile phones do not require settings
1. Start eSIM and turn on data roaming to access the Internet
2. If you still cannot access the Internet after turning on data roaming, please restart your phone and turn on airplane mode
3. If you still cannot access the Internet after restarting your phone, please manually select the network or set the APN
Network operator/APN list:
Operator:
Australia: Optus / Telstra
APN: cmhk
New Zealand: Spark (Telecom New Zealand) / Vodafone:
APN: cmlink or internet.proximus.be
Change & cancellation policies
If a cancellation request is submitted before 12:00 AM, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 12:00 AM 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

1. How do I download and use it after purchasing an eSIM?

The system will send a QR code for downloading the eSIM to the email address linked to your order after you make your purchase.

2. What should I do if I don't receive the email with the download QR code?

If you do not receive the eSIM QR code, please contact online customer service or send an email to internet-hvgroup2@hvgroup.com.cn to request a resend.

3. Can I download an eSIM profile on different devices?

No, an eSIM profile can only be downloaded to one device for use.

4. Why am I unable to "Join a mobile network plan" after scanning the eSIM QR code on my device?

Please make sure your device is connected to WiFi before trying again.

5. How do I switch my data to eSIM?

Please check if your cellular number is enabled by selecting "Cellular – Cellular Number – Enable this number". If you still have problems, please contact customer service.

6. How do I check the ICCID?

If your cellular number is enabled, you can view your ICCID in "General – About – eSIM".

7. I have successfully activated the eSIM service, but the applicable device is unable to connect to the mobile network. What should I do?

Please turn off and restart your device and update your iOS version before trying again.

8. The issue of eSIM not being able to share hotspots.

Due to differences in mobile device versions, if you encounter an issue where eSIM works normally but you cannot share a hotspot, please try the following instructions to see if you can restore it:

1) Is the phone a contract phone or a locked phone?

2) Has the VPN been turned off?

3) Has data roaming been enabled?

4) Should eSIM be set as the primary number?

5) Is your phone updated to the latest iOS version (iOS 13.6)?

6) Please use a physical SIM card to access the internet, turn on the mobile hotspot sharing function (ensure the hotspot is available), then do not turn off the hotspot, and then switch the phone to eSIM internet access. Please try this several times and turn the phone on and off.

7) If all the above issues have been resolved, please contact online customer service.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

Trip.com Picks

Popular Products

Popular Activities

Guangzhou Spa & MassageHainan SIM CardVietnam SIM CardSri Lanka SIM CardPhu Quoc Island SIM CardShanghai Spa & MassageChina Bus TicketsChongqing Spa & MassageTaiwan SIM CardJapan SIM Card
Terracotta Army TicketsPrivate Forbidden City Tour with English Speaking GuideBus Shared Tranfer From Huanglongjiuzhai Railway Station to Jiuzhaigou|Tikect is availableThe Wake Up Club Adult Show Ticket Phuket Chongqing Day Tour: Wulong Tiankeng Three Bridges & Longshuixia FissureMutianyu Great Wall With English Speaking Driver Service Gulong Gorge Skywalk Glass Bridge and Waterfall View Private TourPrivate tour from Lijiang: Jade Dragon Snow Mountain + Glacier Park Cableway + Blue Moon Valley 2026 Wisteria Story - Ashikaga Flower Park + Ibaraki Nemophila Fields 1-day Tour Including Admission TicketHalong Bay Overnight Trip with 5 Star Arcady Boutique Cruise, All inclusive