package type:
Driver-guide service + simple guide is an additional value-added product, and this package price does not include vehicle rental fees.
For car service packages that require additional value-added product services, you can simply book them separately.
Daily private charter service for 10 hours per day (service available between 9:00-19:00), with the default itinerary starting and ending in the same city (e.g., departing from London and returning to London). If the cities are different (e.g., departing from London and ending in Cambridge), the daily private charter service will be for 8 hours per day.
Daily private charter includes a 300 km itinerary. Overtime fees for drivers are 40 GBP per hour for 5-seater vehicles, 50 GBP per hour for 7-seater and above, and 80 GBP per hour for 10-seater and above. Please pay the driver's overtime fee in person if applicable, with overtime calculated in half-hour increments. For every additional kilometer beyond the included distance, a surcharge of 10 CNY per kilometer will apply.
For vehicle types with 9+ seats, when the schedule is fully booked, we will arrange 2 vehicles of the same total seating capacity and equivalent class. We will notify you in advance within 24 hours before the trip starts.
Please carefully read the following before booking:
1. After the automatic booking is completed, our customer support will receive the system booking and reconfirm with you.
2. Bookings made within 24 hours are considered urgent. Simply select the "Express Package" option. For last-minute vehicle rentals needed within 5 hours, choose the "5-Hour Express" package. (Note: Any urgent bookings within 24 hours or 5 hours that do not include the corresponding package will automatically become invalid.)
3. Please accurately provide the number of passengers, amount of luggage, and dimensions so we can offer appropriate vehicle type recommendations. The standard luggage size in the package is based on 24-inch luggage dimensions by default.
4. The vehicle type images on the page are for reference only. The actual vehicle type shall prevail.
Using the car between 22:00 local time and 08:00 the next day is considered the driver's overtime period, so a nighttime service fee will apply. The customer support quote does not include the nighttime service fee by default. The service time is continuous—timing starts when picking up passengers, and any parking breaks during the trip will also be counted as working hours.
6. Domestic and international holidays can lead to a surge in tourist numbers, resulting in price increases.
7. After successful payment for your booking, please fill in your travel information and contact details in the backend. Our customer support manager will add you on WeChat to confirm your booking on the same day or the next day. We will arrange a WeChat group for communication 48 hours before departure.
8. The default transfer service is a one-way point-to-point service. If you need to add an address or have any other requirements, please inform customer support when requesting a quote.
9. The driver will provide services according to the booking details. If the booking details do not match the actual itinerary, please notify customer support at least 48 hours in advance. Otherwise, the driver has the right to refuse service without refund.
10. Any price differences due to changes in booking type, itinerary, travel time, etc., as well as vehicle ferry fees for island or cross-sea travel, boat tickets, personal expenses, and any other unmentioned fees must be paid to the driver on the spot. Otherwise, the driver has the right to refuse service, and the booking will be non-refundable and non-changeable. If you have any questions about the fees, please contact our customer support immediately or keep the receipts and contact after-sales customer support after the service is completed.
11. The time slot is based on the agreed booking time. Private charter duration cannot be interrupted. If the trip ends early due to personal reasons, no compensation for unused rental time or refund for remaining fees will be provided. For multi-day private charters, the rental duration cannot be transferred or accumulated.
12. If the selected address cannot be delivered due to transportation factors, the package will be delivered to the nearest available location as appropriate.
13. Please comply with local traffic regulations and fasten your seat belt after boarding.
14. Please check your luggage and valuables when getting in and out of the car. If anything is left behind, contact the driver or customer support immediately.
15. Please take care of the vehicle's interior during use. We recommend avoiding eating or drinking in the car to ensure a pleasant experience for subsequent passengers. Any soiling or damage will require compensation to the driver for cleaning/repair costs.
16. If any unexpected situations occur during your car rental, please contact customer support immediately for assistance. It is also recommended to keep all relevant documents for after-sales service purposes.
17. Our company is not liable for any losses resulting from the inability to proceed with the trip due to visa-related issues.
