Signal coverage: Australia
Telecommunications operators: Telstra
HomeAustraliaWi-Fi & SIM cardsAustralia eSIM | 5G/4G | Daily/Total Data Package | 1-30 days | Natural day Billing | QR code
Australia eSIM | 5G/4G | Daily/Total Data Package | 1-30 days | Natural day Billing | QR code
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Device info
Product details
[eSIM IP Address]
• When using TikTok, ChatGPT → Automatically assigned Singapore IP
• When using other Apps → Automatically assigned Hong Kong IP
[App Compatibility Notes]
• iOS system: Supports TikTok, ChatGPT (app and web version)
• Android system: Supports ChatGPT (app and web version); TikTok only supports the web version (does not support app)
Note: Not all devices may work properly. No refunds for compatibility issues. If iOS users experience login issues, please update the system and reinstall the app, or try logging in to the official website via browser first. The service provider may adjust or stop support at any time without notice. If this is a concern, please purchase cautiously. Thank you.
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Validity period
Valid for 90 days from the booking date, Valid for 1 use(s) only
What's included
eSIM + Data Plan
Hotspot/Tethering Supported
Calls & SMS
How to use
[Install eSIM]
※ If you are using an iPhone with iOS 17.4 or above, you can install it with one click via the Trip.com App: open the Trip.com app > go to Account > All Orders > tap the “Activate” button. (If this doesn't work, please make sure both the App and iOS are updated.)
※ Scan the QR code or manually enter the eSIM information to install:
1. Open the QR code attachment in the Trip.com APP booking and print it out or save it to another electronic device in advance. (iOS 17 and above and some Android phones can directly save the QR code image to the phone)
2. Open Cellular Network (iOS) or SIM Card Management (Android) in Settings
3. When your phone is connected to the Internet, click "Add Cellular Network" (iOS) or "Add SIM Card Management" (Android) and scan the QR code to install.
4. If you cannot scan the code, you can enter the "SM-DP + Address and Activation Code" in the booking voucher to install it
5. If you fail in step 3 or 4, your phone may be locked by the operator in Permanent address(unable to use other operators' network bands). You need to contact the operator to unlock it before using eSIM.
[Using eSIM]
1. Turn off the main card and turn on the eSIM network switch
2. Enable cellular network (iOS) or SIM card (Android)
3. Turn on data roaming
4. If you still cannot access the Internet after the above settings, please set the APN and restart. See the message below for details.
[About APN]
1. If you purchase an eSIM that covers multiple countries/regions, when you arrive in a new area, if you cannot connect to the Internet, please manually switch the APN (it will switch automatically under normal circumstances)
2. Setting path: Cellular number--Cellular data network, or mobile network--Mobile data network, or mobile service--Mobile data network
3. Enter the APN: mobile.three.com.hk
4. Restart your phone
Change & cancellation policies
If a cancellation request is submitted before 12:00 AM, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 12:00 AM 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note
[eSIM Requirements]
Device must support eSIM functionality: Dial *#06# on the dialing screen. If EID is shown, the device supports eSIM. If no EID is displayed, eSIM cannot be used.
Device must be unlocked: Confirm with the carrier whether the device is locked to a specific network. Please ensure the device meets these requirements before purchase for proper eSIM usage.
[Setting up eSIM]
Please install and activate the eSIM after arriving at the destination while connected to the network. Installing the eSIM in a non-destination country/region may cause the eSIM to become invalid or cause usage time to be calculated prematurely.
If installation issues occur, please refer to the usage guide.
[Enable Data Roaming]
Ensure the "Data Roaming" option is enabled for the eSIM.
[Network Information]
Signal quality may be affected by factors such as location, terrain, building obstructions, number of users, and weather. Actual connectivity depends on the local carrier's coverage. If 5G is unavailable, the device will automatically connect to 4G/LTE.
[Hotspot Sharing]
Hotspot sharing is supported, but due to device differences, it cannot be guaranteed that all devices will be able to share.
[Do not delete eSIM after installation]
A QR Code can only be used on one device. After installation, it will be bound to that device and cannot be transferred to another device.
FAQ
How do I find out if my phone supports eSIMs?
Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
How can I fix issues with my eSIM?
1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
Can I use an eSIM and a SIM card at the same time?
Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.
How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?
Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.
Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.
Where can I find the EID and IMEI on my phone?
The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
How do I activate a renewal?
For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
Can I still purchase your service if I have already activated an eSIM on my phone?
Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.
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