Device configuration instructions
1. Hotspot sharing: supported
2. Coverage area: Mainland China (excluding Hong Kong, Macau, and Taiwan)
3. Avoid starting the traffic deduction in advance. Therefore, it is recommended to install and activate eSIM after arriving at the destination.
4. After activation, the number of days in the package is calculated based on the cumulative total of 24 hours.
5. eSIM is valid for 180 days from the date of purchase
6. Internet-only eSIM: does not support voice calls, text messages or other recharges; can use Google Maps, Facebook, Twitter, Instagram, LINE and WhatsApp, etc.
7. The versions of mobile phones vary from country to country. Please confirm that your mobile phone supports the eSIM function before purchasing. If you cancel the order due to device incompatibility, there will be no refunds (contract phones and locked phones do not currently support the installation and use of eSIM).
8. A QR code can be downloaded up to 10 times. Each eSIM can only correspond to one mobile terminal. After the installation and binding are successful, the device cannot be changed. If the device is changed, a new eSIM needs to be purchased.
9, If you meet the slow network speed, can not be used, etc. can contact us to deal with the problem, e-mail account: internet-hvgroup@hvgroup.com.cn
China Beijing time zone UTC+8 Troubleshooting time: 9:00-23:30