• Coverage: Thailand
• Carrier: TrueMove (Local IP, non-roaming connection)
• Network Type: 5G
HomeThailandWi-Fi & SIM cardsThailand True 5G eSIM | Native IP • Thailand Number | 7/10/15 Days | QR Code
Thailand True 5G eSIM | Native IP • Thailand Number | 7/10/15 Days | QR Code
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Non-refundable
From
PHP 350.20
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Device info
Product details
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Validity period
Valid for 90 days from the booking date, Valid for 1 use(s) only
What's included
Thailand Phone Number
Free Unlimited Wi-Fi
Personal Hotspot
Voice call
How to use
■ Before You Fly
Use One-Tap Installation from your Trip.com order page for the fastest setup.
If unavailable, scan the QR Code in your voucher.
• iPhone: Settings > Cellular > Add eSIM
• Android: Settings > Network & Internet > SIMs > Add eSIM
■ Upon Arrival
• Turn ON the eSIM
• Select the eSIM for Mobile Data
The eSIM will connect automatically once a supported network is detected.
■ Quick Troubleshooting
• Ensure the eSIM is turned ON
• Select the eSIM for Mobile Data
• Toggle Airplane Mode ON/OFF or restart your device
• Set the APN to "internet" if needed
• Turn OFF VPN services if connection issues persist
■ Self-Service
Check Remaining Data: Dial *900#
Check Phone Number: Dial *833#
Need help? Contact the Activity Provider for 24/7 support.
Change & cancellation policies
Please note that the booking cannot be canceled once it is confirmed
The selected date and time cannot be modified after booking.
Important note
• If an error message appears during installation, please first check your Mobile Data settings to confirm whether the eSIM plan has been successfully added. Once an eSIM has been installed successfully, scanning the same QR Code again may result in an error or scan failure message.
• Before purchase, please ensure that your device supports eSIM functionality and is not carrier-locked. Refund requests arising from device incompatibility, carrier restrictions, or personal device settings cannot be accommodated.
• If you need to receive SMS messages or verification codes on your primary number, please keep your physical SIM card or original eSIM active and set it as the default voice line. To avoid additional roaming charges, we recommend disabling data roaming on your primary number.
• Actual network speeds and 4G/5G availability may vary depending on local network conditions, coverage, and device compatibility.
• Certain banking apps, mobile payment services, streaming platforms, or corporate VPN services may not function properly due to regional restrictions or security policies. Availability is subject to the service provider's terms and conditions.
• Service details may be adjusted in accordance with official announcements from True/dtac. In the event of any changes, please refer to the latest information provided by the operator.
• If you experience any installation, activation, or connectivity issues, please contact customer support through the order page. Our customer support team is available 24/7.
FAQ
How do I find out if my phone supports eSIMs?
Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.
How can I fix issues with my eSIM?
1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support
Can I use an eSIM and a SIM card at the same time?
Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.
How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?
Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support
What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.
Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.
Where can I find the EID and IMEI on my phone?
The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID
How do I activate a renewal?
For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.
Can I still purchase your service if I have already activated an eSIM on my phone?
Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.
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