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Reviews/Trip Moments

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Reviews: Australian Kayaking Adventures: 2-hour kayaking at Gold Coast Broadwater + snorkeling at Wave Break Island
Guest User2026-02-18
First, the booking process went smoothly, but that's about it. No one contacted me beforehand. When I contacted Ctrip customer service, they said they were in China and couldn't easily reach the merchant. The merchant is Australian and only sent me the meeting address; without Google Maps, I wouldn't know how to get there. This made it difficult to plan much for the next day. Shouldn't they have clearly stated in the product description if they didn't contact the person who made the reservation? It's inconvenient to tell customers they can't cancel after they've already booked, and then have no one contact you. When I arrived at the designated meeting point, it was just a family home, not a fixed business location. I had to ask several people in English before I realized it was a van parked across from the house. The entire itinerary and kayak descriptions were in English; tourists who don't understand English should choose carefully. The kayaking time was only half an hour round trip, with the remaining 40 minutes for snorkeling in a bay where the UV radiation was extremely strong, so be sure to take precautions. The snorkeling equipment was basic. The walk involved passing a section of extremely hot sand.
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Reviews: Gold Coast hot air balloon ride to chase the sunrise [taxes included + hotel/theme park transfer available + 5-star hotel/vineyard champagne breakfast + complimentary flight certificate]
Guest User2024-09-09
The sunrise was beautiful, the champagne breakfast was excellent, we sampled various fruits from the vineyard, and even fed the alpacas – they were adorable! The service was impeccable, and the driver/guide was very friendly. The only downside was that the pick-up point was a few hundred meters from our hotel. It wouldn't have been a problem during the day, but at 4 AM, there were some homeless people on the streets, which was a little scary.
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Reviews: Gold Coast Hot Air Balloon Sunrise Flight Experience [Includes Taxes & Transfers · Flight Certificate · Flight Photos · Optional 5-Star Hotel Champagne Breakfast · Vineyard Alpaca Experience]
Guest User2025-09-03
The driver and staff were very humorous and enthusiastic. The sunrise from the hot air balloon during the inland flight was beautiful and a unique experience. The website mentioned having a flight certificate, but it wasn't actually provided. Also, only photos were provided; videos were only available for a fee or by leaving a review, which differed from what was stated on the booking confirmation.

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