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Reviews/Trip Moments

Reviews: [Official Ticket] JR Tokyo Wide Pass 3-Day (Electronic Redemption Voucher)
Guest User2026-02-20
We queued at the JR Green Counter at Narita Airport to exchange our tickets. We asked the female employee scanning the queue to confirm if we could exchange our tickets there, and she said yes. However, when we got to the counter, the staff said we couldn't exchange them there and had to go to the JR East Travel Service Center across the street. But that center didn't open until 8:30 AM, so we had to wait in line again. We saw many other travelers walking around in queues like us. Fortunately, the staff at the JR East Travel Service Center were very efficient and quickly processed our ticket exchange. They even asked if we had our travel plans and helped us reserve seats for our flights from the airport to Tokyo Station and from Tokyo Station to Echigo-Yuzawa, which was very thoughtful. The ticket price was excellent value, and we were generally satisfied, although the ticket exchange process was a bit confusing.
Reviews: Classic Panoramic Day Trip to Mount Fuji: Arakurayama Asami Park + Lake Kawaguchi + Lake Yamanaka + Oshino Hakkai + Instagram-famous Lawson Convenience Store + Heavenly Ladder Town · Hikawa Clock Shop
Guest User2026-01-26
The service was incredibly responsive throughout. I inquired months in advance, and the staff were all very friendly. Our guide, Mr. Long, was also fantastic! His service was absolutely amazing – a superb smile! His driving skills were top-notch, he was very punctual, and we chatted and laughed the whole way. He even recommended some attractions and good restaurants! He was also very thoughtful (providing directions to restrooms, dining options, etc.). The weather was perfect too! Absolutely amazing! They also have tours to Izu!! And this year's mild winter meant the cherry blossoms in Izu bloomed a few days ago! Everyone, go for it!!! Contact the shop and make your plans now!!! Be sure to wear sunscreen, as the sun is incredibly strong!!
Reviews: Solo-Friendly Mt. Fuji Day Tour from Tokyo: Lake Kawaguchi, Lake Yamanaka & Gotemba Outlet [Optional Small Group of 9]
Guest User2026-02-12
"I had a great experience on my trip to Fuji. The vehicle drove very smoothly, which made the journey comfortable. The driver was exceptionally friendly and went out of their way to be helpful. Truly a stress-free ride. Thank you!"
Reviews: Tokyo Station Shinjuku Station Narita Airport <——> Mount Fuji Kawaguchiko Express Bus Ticket (one-way round-trip)
Guest User2026-01-10
Thank you, Mr. Qiao, for booking the round-trip bus tickets. You provided very detailed and thoughtful instructions on how to use the bus and the route. Very considerate.
Reviews: Iconic Fuji Adventure: Kawaguchiko, Stairway Town & Instagram Hotspots
Guest User2025-12-10
Our Mount Fuji tour was absolutely fantastic! We stopped at several scenic locations, each offering amazing photo opportunities. Eason, our guide, was outstanding knowledgeable, friendly, and a great storyteller. He made the whole experience feel seamless and truly memorable. Couldn’t have asked for a better trip!
Reviews: Japan Bus Ticket - Tokyo to Fuji-Q Highland Round-trip Bus Ticket via Lake Kawaguchi
Guest User2025-12-04
Let me start by saying that we had a comfortable and enjoyable trip there and back. But I think I'll add some important information below, as the description of this event was a bit confusing to me. As I understand it, this is a separate carrier that also departs from bus stations (yes, stations have bus departure zones with separate exits and schedules). When booking, as stated, even if you selected a time and date, they might not be available. Our date was already inconvenient. But they offered to change it to another day, which we did. They responded quickly, but perhaps because of the translator, it was sometimes difficult to understand what was meant. I wouldn't say they were as friendly as we're used to. But I think we figured it out. Tickets are emailed separately with the changed date and time after you've confirmed it with support.
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