Please present your confirmation email to the staff once you arrive at the meeting point, or show your ticket to the driver when you are picked up.
Change & cancellation policies
If a cancellation request is submitted before 11:59 PM, 2 day(s) prior to the date of use, no cancellation fee will be charged.
If a cancellation request is submitted after 11:59 PM 2 day(s) before the date of use, a fee of 100% will be charged.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
To change the date or time, please cancel your booking and book again.
Important note
Children aged 7–12 are welcome to join the rafting tour with their parents.
This is a shared tour with multiple hotel pickups. Please wait at your hotel lobby. If the wait feels too long, kindly contact the operator.
Please ensure your booking details are accurate (child's age, height, number of participants, etc.). Any mismatch may result in additional charges on the tour day.
In rare cases, tours may be canceled due to unforeseen circumstances. You will be notified in advance and offered an alternative date, a different tour, or a full refund.