The location was great, close to the bus stop for Chefchaouen and the train station, so it was easy to get around. The staff were very friendly and helpful.
The worst hotel in this trip, the room was very small and old, the big bed room was set to the standard room, the shower head fell by itself, but fortunately did not hit people.
Our experience at Marriott Fez was fantastic.Friends holiday with a group of seven adults. From the moment we arrived, the hospitality was great . The staff was incredibly friendly, welcoming, and attentive to every detail, making sure we felt at home. It was one of our friends' birthday on the day of arrival and we had a fantastic birthday surprise from the manageress.
Thanks to the entire team at Janan Palace.
The Fes Marriott is a fantastic option with plenty to offer. The hotel features three excellent restaurants, each providing a distinct dining experience. The outdoor areas are impressive with a large swimming pool.
Beautiful hotel to spend a few days while visiting Fes.
The hotel is new and the service is good, mainly with indoor hot springs. But there is an additional charge. Breakfast was ok. Suitable for family vacations or couples. Great!
Franchement l’accueil très agréable, le personnel était à l’écoute Je me sentais comme à la maison mais le seul problème c’est les grands patrons ne viennent même pas arranger un peu pour les employés travaillent correctement car ce qui manque vraiment la clim à l’accueil et quelques réparation  mais les personnel me considère vraiment comme leur propre famille 
The hotel room and service was excellent!! They accommodated our every request we had asked for
Especially the sales executive Mr Siham Afkir was very prompt and helpful always
The location is off but overall the experience and quality of the hotel is very nice
Only negative would be the lack of choices for vegetarian food, which if added would really help the Indians to choose the hotel as their first choice.
The homestay is in the old city, it is relatively deep, and some are not easy to find, especially we arrived at night. No one in the small alley is a cat, but I panic. Entering the homestay, it is a traditional North African residence with a large patio, very unique, the room is very quiet, there is a unique flavor of Arabic spices. Especially recommended is the local special breakfast prepared by the boss and the proprietress. Dining on the roof terrace is really an exotic style, the overall recommendation!
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33 reviews
8.7/10
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7.2/10
AAlex RLWe were pleasantly surprised by the Hotel Volubilis. We hesitated to book the hotel because of some bad reviews about not having hot water and the staff being unfriendly (especially to Asians). But we decided to book anyways because of its location and quite affordable price.
We were arriving to Fez at around 5pm, and we were told staying at the Medina wouldn't be worth it. Since we were catching a flight the next morning, we thought it would be more convenient to stay in the new city. So, despite some of the bad reviews, we decided to spend the night at Hotel Volubilis.
Its location turned out to be great. It's right at the center and by the main avenue. There are lots of places to eat at walking distance and there are several Carrefours closeby also at walking distance.
The staff was nice and they welcomed us well and took our request for a taxi to the airport in the morning. So, we have no complaints about the staff.
Our room was big with a terrace. The room was old but clean. The terrace had no table or chairs, but it was okay.
The bathroom was also big and we had no issues with the hot water. We showered at arrival and in the morning and water was hot and with pressure.
The thing that we missed the most in the room was a fridge.
Other than that, all good and acceptable. Though we agree with the other comments saying that this is not a 4-star hotel by ”global” standards.
AAngie Laibaby ArmchannelLove this Riad, it is so clean and beautiful inside and the roof top with a nice Panorama view . Before arriving the riad, they sent me an email asking my WhatsApp so they can send me the exact location and so video clips for me to know how to get there since Google map doesn’t work when getting inside the Medina . They said if I really couldn’t find the way, they could pick me up in one of the entrances to the riad. I thought I could find it but I failed so I called them. One of the staff came out immediately and helped me my luggage. The two young staff there are very helpful and friendly. Since I was so late to arrive , so one staff (should be called Abdullah) brought me out again so I can Rmb how to get out and in again next time. The other young staff also brought me where I can find friendly convenient store nearby to get essentials. Love them and so helpful. The breakfast was nice too. The AC inside the Room is good and the water pressure and the heat were good too ! Highly recommend this Riad when u travel to fez next time. Rmb to bring ur amenities since they do not provide any bathing items or toothbrush. Recommend the riad to have a rubbish bin in the room instead of just inside the toilet.
GGuest UserThe contact person is so nice that helped us arrange city tour and transport to another city. Even though we had to leave at 8, which was not the breakfast timeslot, the house keeper prepared food for us to take away. We had so much fun here.
BBPierreThe experience we had at another Riad set very, very high expectations, so read this with that in mind :)
I've worked and stayed in luxury hotels around the world, and if you're looking for a stunning hotel, with pleasant service this would be a top choice. However overall we were looking for more of an intimate experience. Staff were very nice; they were young, friendly, kind and caring. Travelling with my mother however, it felt very uncomfortable when I was asked 'how my wife was doing?!', this summed up the disconnection between the hotel and the experience. A beautiful hotel but short of a 4/5 star experience. It is one of the most stunning Riads you will stay at. The restaurant serves great food, and the views are amazing - if you can handle the three floors of steep steps. Overall, you won't be disappointed but it felt like when we stayed there was no manager for those extra touches you expect when paying this much.
GGuest UserOur experience at Marriott Fez was fantastic.Friends holiday with a group of seven adults. From the moment we arrived, the hospitality was great . The staff was incredibly friendly, welcoming, and attentive to every detail, making sure we felt at home. It was one of our friends' birthday on the day of arrival and we had a fantastic birthday surprise from the manageress.
Thanks to the entire team at Janan Palace.
The Fes Marriott is a fantastic option with plenty to offer. The hotel features three excellent restaurants, each providing a distinct dining experience. The outdoor areas are impressive with a large swimming pool.
Beautiful hotel to spend a few days while visiting Fes.
AAnubhavThe hotel room and service was excellent!! They accommodated our every request we had asked for
Especially the sales executive Mr Siham Afkir was very prompt and helpful always
The location is off but overall the experience and quality of the hotel is very nice
Only negative would be the lack of choices for vegetarian food, which if added would really help the Indians to choose the hotel as their first choice.
HHuaiyichurenA black guy worked at the front desk and gave me mint tea three times. The front door is very small and the stairs are also very narrow. It's okay when you get upstairs, and there's a rooftop. Note that you can use Google Maps walking navigation to find the hotel, do not ask someone to guide you.
GGuest UserIt is very conveniently located right on the side of the tourist spot of Fez 1. Although the building is old as a whole city, this hotel was very comfortable and too comfortable to feel from everywhere that it was doing its utmost. The hotel is family-run, and the very friendly and helpful polite staff will smile at all the support. I am staying at a hotel of 々, but the hospitality here is 1. You can stay with peace of mind in the form of Japanese people. I don't usually review, but I posted it because it was a great hot.
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