Santa Rosa Motels

My daughter and I were on a girls trip. We were going to Occidental for the event, but I wanted to stay somewhere that I could meet college friends easily as well. Found the Sandman and originally booked because we generally like boutique hotels! When I booked back in March of 2024, breakfast was included. Get to the hotel and find out that it no longer is. Guests have to purchase a $10 per person, per morning voucher for breakfast. I know it is extra effort, but it would have been courteous of the hotel to notify guests that booked prior to it being canceled. We also tried to enjoy the pool and hot tub but it was packed. We were able to get in and tried to relax a bit in the hot tub. Kids were in there shooting each other with water guns! I know the hotel has no control over what parents do, but some of the things happening at the pool just seemed very unsafe. The rooms were nice, but definitely not what was paid.

Very friendly staff, allocating us a quieter room to recuperate from 30 hours in planes and transit – without us even asking for it! The room itself was large and very comfortable. I had seen pictures on the web with the sink in the room instead of in the bathroom – which seemed odd!? But it worked very well … Pleasant breakfast the next morning. Good location, easily within walking distance of the centre with many food options.

Visiting family and wanted to stay in Sonoma. Everything was so expensive, I found this BW in Santa Rosa. I used points to get a cheaper rate. Joel looks like it was a very nice motel back in the day. Larger than expected. Our room was in the back, and was clean and updated. It was fine for our overnight stay. Room had a smell when we walked in and had to open slider for fresh air. We discovered a little potion that overlooks pool. I was disappointed we hadn’t arrived earlier so we could sit out there. There were two lotion bottles, and one was half empty. Must of been left from previous guest. That kind of upset my husband.

I reserved a room at North Bay Inn, 1875 Mendocino Ave, Santa Rosa, CA, US, 95401 for two nights; October 25 and October 26, 2019. Because of the Kincaid Fire, the airport was closed and my flight from Santa Rosa to Los Angeles was canceled both on October 27 and October 28. I had to request another night's lodging from the management of North Bay Inn. When I requested another night, I was shocked by the rude, inappropriate and incredibly angry response I received from the manager, an Asian Indian woman who would not give me her name. American Airlines called me at 9 AM to inform me of my flight cancelation. I immediately called the manager at 9:15 AM to request another night's stay. This horribly rude woman demanded that I present myself within 15 minutes to the office to surrender my room. I told her that I need some time to pack and dress and requested 30 minutes. She shouted that she had a party of five that needed my room in 30 minutes and if I wasn't out I would not be able to get another room. When I went to the office, she continued to shout at me that she had not had any sleep because of the Kincaid Fire and the owner of the inn was on the phone with her throughout the night. I responded in a calm tone that if she talked to her other guests the way she was talking to me, it was no wonder the manager kept her up all night, as I was sure a number of guests would have complained about her rude, nasty behavior. She denied being rude or shouting as she continued to shout at me. I said okay may I please have another room. She shouted again that I would have to pay ”extra”, even though the room was smaller than the one in which I had stayed the two previous nights. When I asked why the room was so expensive, she again shouted that it was all she had and I had to take it or leave. She rudely said, ”Do you want the room or not? If you don't, get out, we're busy.” I reluctantly took the room. Because of the shabby way I was treated, I assure you that I will never stay in this hotel or in any hotel operated by the owners of this establishment ever again. It is my hope that these unworthy innkeepers will lose business until the manager is replaced by a stable, professional, customer serving individual. As a post note, when my taxi arrived at the hotel to pick me up, this crazed women came running out of the office to demand what he was doing there? I ask you, since when is it strange to see a taxi enter a hotel parking lot? The woman is deranged.