Free hotel cancellation and change policies released in Thailand, Myanmar and other areas

At around 14:20 on March 28, a 7.9-magnitude earthquake occurred in Myanmar, affecting many surrounding areas. The earthquake was felt significantly in Thailand and Yunnan, China. For hotel products booked on the Ctrip platform before March 28, 2025 in Myanmar, Thailand, Laos, and Ruili, Yunnan, China, and with check-in time from March 28 to April 4, Ctrip has started a bottom-line guarantee and will work with merchants to bear the cancellation losses for users who need to cancel. In terms of air tickets, the platform will pay close attention to the airline policies and update relevant information in a timely manner. Passengers who meet the full refund rules of the airline can use the APP to operate a self-service full refund or free change. For all travel orders departing or returning from March 28, 2025 to April 4, 2025, with the destination in Myanmar, Ctrip has launched a major disaster tourism experience guarantee fund, providing users with change or cancellation plans depending on the impact, and fully assisting in communication and loss recovery, and bearing the final cancellation losses of users directly affected within the above scope.