Rude Front Desk and Room Ready At 7pm

l don't usually write bad reviews but this Royale Chulan Kuala Lumpur service was bad. Room was ready at 7pm even though the official check-in time was 3pm. Front desk was rude and no empathy at all. Bathroom had no hot water, hand towel, slippers and bathrobes. This is a 5 star hotel but room amenities like a 3 star hotel and old furniture fittings. You can just wear t-shirts and pants to jump into the swimming pool. No proper swimming attire was enforced. The location is opposite Pavilion Shopping Mall but you need to walk 15 minutes to Pullman Hotel to use pedestrian bridge. Will not repeat. #meetkualalumpur