Royals Chulan - Georgetown, Penang

#bucketlistreboot I love the Royale Chulan brand name...(all of them). The appearances from the lobby till you walk in their rooms does not dampened your spirit. Their receptionist is highly trained to serve royalties ..meaning they're very professional. For those who insist that a Hotel must have a wall to wall carpet ,this is the Hotel you should be staying in. Straightforward, no hassles check-in, easy secure covered parking in the hotel's own multi-storey car park across from the lobby and all staff from the doorman to reception staff to cleaners were friendly and helpful. Undoubtedly one of the highlights for us was that, compared to other hotels we've stayed in, the staff really went the extra mile for guests. Rooms had been properly and thoroughly cleaned and I liked the bathroom layout with separate rooms for the toilet and shower. At breakfast, although no buffets are currently allowed due to covid19 restrictions, there was still a good range of set menu choices. Service was prompt and attentive with staff regularly checking to see if you were ok or needed anything. Obviously, guests not serving themselves gives the staff more work and it was noticeable that the hotel had clearly thought about this and responded appropriately by putting more staff on to ensure guests were well looked after. Location is excellent too being right in the centre of George Town. Lots of tourist attractions, including Little India are within a short walk. I had thought we might have a view across the Straits to the mainland. Not so, but that was my mistaken impression from looking at the map. Most rooms actually face inwards and overlook a central courtyard which is now the swimming pool. But this was fine - traffic noise was zero, which is unusual for such a central location. We would certainly look to stay here again when we are next in Penang and I will probably check out other Royale Chulan hotels too when we are out and about.