Sugar Land Inns

I have stayed at this location multiple times over the past 6 months during my business travels to the area, Every time I've been here the entire staff has been nothing but polite and helpful, always able to answer my questions and meet my requests. They are on pointe for providing directions and offering up great suggestions for area locations to dine. The room is always clean and well looked after by the housekeeping staff. I've always enjoyed my stays here at this location.

The room was Ok so that’s why not one star On Check in the desk person says we only do housekeeping once a week because of Covid….now we all know that’s a lie. It has nothing to do with Covid ( she is en laughed when I said that because she knew, but that what they hold her to say, so nothing against her at all). It’s an excuse to not give good customer service I left my key card in the room, it was nice that they gave me another one, but the security, different person, did not ask for iD or even a name, anyone could have just said I need a key for room X and got it, you have someone after you that may not work out well for you Not service or anything. But the hotel has nothing within walking distance Like I said. The room was clean so that a positive. For $70 bucks I was Ok and got two nights but i don’t think I’ll stay here again

Love the location of the hotel, nice walking path around man made lake. The room was clean and the staff nice. I left a sweater in the room and called day of checkout to see if they found it. I was told they have the sweater and would tag it and for me to call Nick the general manager Monday. I called him and he was not nice or kind. He told me he needed me to send a shipping label and they would mail it back. Seemed very disinterested in the whole conversation. I sent a mailing label and called and left message with him that it was on its way, I never received the sweater. Got in touch with corporate and they said Nick would get in touch with me, which he never did. Called corporate again and they said to give them time to work it our. 2 months later received an email from Nick the sweater was misplaced and they no longer have it. He offered no compensation. The sweater was very cute and expensive so I am sure someone at the hotel has a nice new sweater. Nicks handling of the situation was not consistent with Marriotts standards.

My husband and I had a great stay here at the Springhill in Sugarland. We came to check out the area beacuase we are moving down here from New England. After a few nights, our flight was cancelled several times because if the storm. The hotel staff was extremely pleasant and professional while dealing with us having to extend our stay. They have all worked tirelessly night and day to make sure that everything is running smoothly. Shout out to the entire crew for their friendliness and professionalism during these rough times. We are specifically thankful for Veronica (front desk girl). She was extremely helpful and friendly and was willing to help with whatever the need was. While hanging out in the lobby we witnessed how the crew dealt with isssue that arose and were highly impressed by the entire staff. They all deserve praises and raises for their hard work. Well done Spring Hill, Sugar Land staff!!! Jasmin Thompson

Great all around experience at the Drury Inn Sugar Land. Everyone was so friendly and helpful. Room was clean, beds were comfortable. The breakfast and the 5:30 kickback were excellent. Good food and plenty of it! Marie was in charge of the food area and prep and she kept everything clean and in order as well as fixing the great food. Will look for a Drury Inn for all future travels.

Great location - close to many restaurants, shopping mall, movie theaters, etc. Hotel common areas clean, well maintained, nicely decorated. Lovely spacious rooms- very comfortable beds! Cordial staff. Saw many families with children during my stay,

Wife and stayed here as we had dinner plans nearby and did not want to be out driving late. We’ve stayed here before for similar events. We had a long room and it was very comfortable. Plenty of room. Comfy bed. A/C was super cold. Breakfast was continental style but also a menu to order from. No complaints at all.

There is a gym, mini pool, laundry, breakfast enough apples oranges, beds convenient, bathing facilities good

This hotel was clean, plenty of parking, safety was not an issue, and staff was very courteous. I will be returning to this hotel when I travel to Sugarland. Although this is not a complaint; the beds could use a thicker bedspread instead of a light weighed one. We can all control the temperature in our own rooms but sometimes you just want a heavier blanket. Or bring an extra one from home. Highly recommended hotel.