Irving Inns

This review comes from a hospitality property owner/operator who has seen both sides of the guest/management experience. We booked a one night stay at this property prior to flying out of DFW the next morning. When we arrived, the room we had requested through Hiltons website was having repairs to the cable tv so we accepted a different room. The room seemed chilly-the outdoor temps were in the 40s. We adjusted the thermostat with no results. After giving the system an hour to adjust, we called the front desk. They sent a maintenance man to check. His instruments showed a temp of 67 degrees, however a little banging around, he said he thought it was working and left. Nothing changed. We turned the thermostat to 80 degrees-the highest it would go-but magically the room temp stayed at exactly 67 degrees. We went down to the front desk and asked to be moved. The clerk went to the back for a few minutes and came back to tell us they were full and had no other rooms available. But he was sending maintenance back up to check on it. Oh—and they would send a couple of blankets. We decided to visit the managers reception while maintenance worked in our room. While there, we noticed several groups of men coming in together. All were in work clothes and sweatshirts. The atrium was even chillier than our room so we left to go back upstairs. We ordered room service which was a very pleasant experience and excellent service. When it was delivered, we commented about how chilly the hotel is and she said, “yes, the guys complain when we turn up the heat”. Bottom line? This hotel caters to corporate contract guests and has their systems governed to their desires with no leeway for individual room controls. There were other maintenance issues not mentioned here. Second conclusion? They were not full as I checked availability and they had vacancies. Another room would not have solved our problem since all systems must be governed to the hotels parameters. So, if you choose to stay here, ask for the contract price because that’s the service you will get.

Nice hotel room. Several issues: I've stayed here 2 times and there is never hot water in the shower. The hotel listing always says the stay includes breakfast. This is not accurate. The hotel does not have breakfast. The hotel room this time had dirty washcloths in the bathroom. The internet is not reliable and only works for a very short time. I have had to use my own each time which is a concern. Also, the hotel room is accessed overhead as is the case with all hotel rooms. This time the violation of privacy had at least 10 people viewing me in my room, the shower, etc. The comments were disturbing to my stay.

This hotel is full of good employees who are doing the best they can. They need to improve the breakfast and enforce the non smoking policy in the rooms. The tabacco smell in the rooms is annoying but can't ask for a better alternative around here.

the hotel provided free airport shuttle service, which is good for me, and they picked me up in ＜20 mins after i called them. room is clean, although the facilities are old.

With a stay at Texican Court, by Valencia Hotel Collection, you'll be centrally located in Irving, steps from Irving Convention Center and 6 minutes by foot from Toyota Music Factory. This hotel is 10.2 mi (16.3 km) from Galleria Dallas and 10.2 mi (16.4 km) from Dallas Market Center.Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services.Enjoy Tex-Mex cuisine at Two Mules Cantina, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held on select days. Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 152 guestrooms featuring refrigerators and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

Standard American 4 star hotel service. The breakfast is simple. There are many restaurants around a 10-minute walk, which is very convenient.

This is a chain hotel. First of all, I feel that Ctrip's customer service gave me the ShuttleBus to pick up the shuttle bus for free. The hotel is very close to the airport and it takes almost 10 minutes to reach the airport. Besides breakfast, you can make your own waffles, which is still delicious. In the morning, the hotel departs on time to the airport class. It is convenient to wait in the lobby in advance.

Front desk was very helpful and nice the breakfast was good and the hotel was very quiet nice and dark rooms to take a nap in I would rate this hotel five stars The only negative I have to say is the construction on the road but the hotel itself is great

A weekend staycation seemed like a great time to check this place out. We started off well with a wonderful upgrade to a villa room and a great shuttle ride out to our building. After dinner at Knife (exceptional service, average food) we headed back for the room for the night. The turn down service was lovely. The room itself had issues. The plugs on one side of the bed didn’t work so no charging cables would work. And the layout of the room is such that, if you are hot sleeper, no air flows over the bed, making for a rough night. The room has a huge patio but zero furniture so no sitting on the patio and relaxing. We spent the next day by the lovely pool. It was a little dirty, which was surprising. The drinks came relatively quickly but our food order didn’t get put in so that was disappointing. We made our way back to the room to clean up to head to a show in Dallas and the room hadn’t been refreshed. No big deal, we figure they’ll do it at the turn down service (spoiler alert, no turn down service or refresh on Saturday). We called to try to have our car pulled up and no one answered the phone after numerous calls. None of these things are huge deals. But at a Ritz you expect superb service and quality and here it is definitely hit or miss.