If you're interested in enjoying a soak in a jacuzzi with bubbling yellow water, or sleeping in a bed whose sheets have not been changed and are covered in sand and dirt, then this is the place for you! It's a total steal too... The dirty room without the amenities you've been promised will only cost you $300 a night. We booked a ”luxury room with jacuzzi tub” and were excited to enjoy a relaxing soak after a long day of hiking. Only problem? Our room didn't have a plug and my family of four had only been given 2 towels. The water in the toilet, sink, and shower were all tinged yellow and we were concerned about whether or not it was safe. Could we brush our teeth with it? With young kids, I didn't want to risk it. Of course we called room service. No answer. Door was locked at reception. Determined to try and enjoy the room we had splurged for because of the jacuzzi tub, we improvised and used a condomint container as a makeshift plug. The jacuzzi tub quickly filled up with yellow water and the room smelled gross. We were forced to shower in it - and our hair smelled like the lake afterwards. The four of us shared 2 towels. Annoyed, we crawled into bed to try and rest - only to discover the sheets were sandy. Turning on the lights again and taking off the covers, we saw they were absolutely filthy! To make matters worse, the room wasn't even quiet. The pipes and refrigerator were noisy and their whooshing and humming woke us up throughout the night. All in all, it was a terrible experience. What made it even more disappointing, was the reaction from the front desk staff. They were defensive of everything I brought up, trying their best to convince me it wasn't that bad. ”But the yellow water is safe to bathe in! But your room was cleaned, we think we cleaned it anyway. But you had two adults in your party, so two towels makes sense...” As much as I'm appalled by the state of our room, having paid $300 to stay there, if the customer service had been anything but off-putting and unprofessional, then maybe I would have something positive to say. Please don't let the pictures fool you into thinking this is a good option to stay in! It's not. We were so excited the moment we set foot in our room and I filmed the video of the space.... Only to have the worst hotel stay I've ever experienced.
105 Reviews