Guest User
September 27, 2023
There is no air conditioning in the standard room type, but only in the superior room type! After entering the room, we discovered the air-conditioning problem, and then thought about upgrading the room type. The price difference between the two room types on Ctrip is 150 RMB. The front desk said it would cost 48 euros, which is 370 RMB. We contacted Ctrip customer service, who contacted the agent, and finally told us after an hour and a half that we had no choice but to upgrade at the lowest price of 48 euros. The hotel occupancy rate is very low during the off-season and it rains, and the service is so rigid.
There is also no laundry room mentioned.
The room facilities are not very good, the slippers provided are very thin, and the towels are not very good. It feels like a guest house.
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