Hotels in Gongbei Port / Fuhuali, Zhuhai

The hotel was excellent especially front desk Mandy, she was very helpful when checking in during the late night.

The hotel's location is its absolute strongest point. Just across the road from the entrance, the border crossing is to your left, and the high-speed train station is to your right. Plus, there's a massive shopping mall right downstairs, offering endless retail options. The room was exquisitely clean and tastefully appointed. The hotel truly excels in its attention to detail, providing a comprehensive range of disposable amenities. This includes thoughtful items like makeup remover wipes for women, hair ties, and even disposable earplugs. My room offered breathtaking, direct views of Macau and the sea, making it truly exceptional value for money.

Despite some previous concerns I had due to a past hotel incident, after careful consideration, I still chose the Renaissance, and it turned out to be the right decision! I was very satisfied with the service. Thank you! **Praises:** I arrived at the hotel around 12 PM, and the entire Front Office team gave an excellent overall impression. From the moment I entered, most of the staff seemed perceptive, professional, and courteous. I'd like to give a special shout-out to the female staff member who checked me in (the one with long, radiant-looking hair). Her tone was gentle, she returned my documents with both hands, and her communication was impeccably professional and polite, truly meeting 5-star hotel standards. The male staff member with glasses standing next to her was also very good; he seemed to be a new front desk agent and appeared genuinely sincere. The female staff member with glasses nearby also made a good impression, exuding a sophisticated demeanor. This morning, I checked out and was assisted by the same female staff member who helped me yesterday. I could tell she is a person of genuinely high caliber! Yesterday around noon, the door on the 2nd floor leading to the mall was broken. Initially, I thought I couldn't figure out how to open it and even tried swiping my room card. Later, I sought help from the greeter (with a slightly plump build) standing at the entrance of the Shanhai Tower Chinese Restaurant. She initially said it should open... but then proactively walked with us to the door, and indeed, it couldn't be opened! The fact that she accompanied us there was very kind and helpful, especially since it was quite a distance. Many thanks to her again! Yesterday afternoon, I left the hotel around 2 PM, and this morning, I departed around 7 AM. The security guards at the entrance were all very pleasant and proactive in their service, even stepping forward to help close car doors. Thank you to them! **Conclusion:** The Front Office is very well managed, exhibiting a rigorous work ethic. Most staff members are perceptive and professional. The entire team seems cohesive and free of internal politics. **Drawback:** The hotel staff's name tags are extremely small, making it impossible to read their names. :) Overall, I'm very satisfied! Thank you!

Very good hotel for Solo, Family and business travelers. Excellent location with great amenities in surrounding area. The staff ( Especially Ken ) are very very helpful and friendly. The breakfast selection is very good and plenty of choices. This is also a very clean hotel. 😍😍😍

The hotel is sooooo good. Staff is very good, one can speak English. He recommends the famous place and restaurant in Zhuhai. Room so comfortable. Breakfast yummy, dumplings is the best.

My recent stay here was absolutely fantastic. The hotel's location is excellent, just a five-minute walk from the subway station, making it incredibly convenient for dining and shopping. The front desk staff were exceptionally helpful and welcoming; during check-in, they were warm and attentive, even offering a complimentary room upgrade. The room itself was more spacious and brighter than I had imagined. The bedding was impeccably clean and comfortable; you could immediately feel the high quality of the mattress and pillows. The bathroom facilities were brand new, featuring abundant and consistent hot water, along with a full set of quality toiletries. What truly impressed me was the excellent soundproofing – I couldn't hear any noise from the hallway or other rooms, ensuring a perfect night's sleep. The hotel's buffet breakfast offered a wide and diverse selection, including both Western and Asian options, all prepared with fresh ingredients and tasting delicious. The restaurant environment was elegant and spotlessly clean, and the staff promptly refilled food and cleared tables. Although the gym wasn't huge, it was well-equipped. They also boast a 24-hour self-service laundry room, a truly thoughtful amenity for long-term guests. What touched me most was the check-out experience. The front desk proactively asked if I needed assistance with a taxi and even presented me with a small souvenir. Such meticulous attention to detail made me feel the stay was truly exceptional value for money. Overall, this hotel excels in both its facilities and service quality, offering outstanding value. The next time I'm in this city for business or leisure, I will undoubtedly choose to stay here again and enthusiastically recommend it to my friends and family. Every aspect of my stay, from arrival to departure, highlighted the hotel's genuine dedication. Room cleaning was incredibly timely; each day I returned to a spotless room, and even my casually placed clothes were neatly folded. The mini-bar in the room was reasonably priced and thoughtfully included local specialty snacks, allowing me to savor authentic flavors without stepping outside. The hotel lobby boasted a stylish design, with comfortable and inviting sofas in the lounge area where I often took a short break or caught up on work. The business center was comprehensively equipped with printers, scanners, and everything a business traveler might need, providing immense convenience. The concierge staff were incredibly knowledgeable about local attractions and transportation, offering practical and insightful advice that helped me plan a perfect itinerary. Perhaps the most delightful surprise was the hotel's swift and efficient response to any special requests. Once, when the in-room TV had a minor glitch, a technician arrived to resolve it within ten minutes of my call. On another occasion, late at night, I needed ice, and room service delivered it promptly. These small, thoughtful details collectively contributed to a genuine feeling of being truly at home. Upon check-out, the front desk specifically inquired about my experience and carefully noted my suggestions. This commitment to guest feedback instills great confidence in the hotel's management. I sincerely look forward to witnessing further thoughtful improvements and enhancements on my next visit. This hotel has undoubtedly become my top choice in this city, and I am confident it will provide other travelers with an equally wonderful experience. Special shout-out to front desk staff Sisi and Yu for their excellent service!

The hotel boasts a great location, making dining and shopping incredibly convenient. Rooms were clean and well-maintained. However, the front desk staff's attitude and professionalism were severely lacking. During check-in, I vaguely remembered some complimentary perks with my booking (having made multiple reservations, the details were a bit fuzzy) and inquired about them. I was told there were none. Later, around 7 PM, I discovered my reservation *did* include afternoon tea. Upon approaching the front desk again, their response was extremely unhelpful and brusque, insisting I go to the bar counter myself to sort it out. This was something that could easily have been handled with a quick phone call from their end. Once at the bar, I found most of the advertised items were unavailable. Despite being advertised as a 'choice of six,' there was practically nothing to choose from. If the hotel isn't genuinely prepared to offer afternoon tea, it would be better not to advertise it at all, saving both guests and staff unnecessary hassle.

Very nice hotel, friendly staff and clean room. Provided mineral water everyday, facilities all good. Highly recommend to those travellers who would like to travel to Macao.

Staff are helpful and friendly. Free upgrade to executive floor. My requests were all fulfilled. Excellent location and beautiful surroundings. Breakfast offers a wide range of cuisines.

I was welcomed with courtesy at the Charming Hotel in Zhuhai. Having arrived early, I was able to leave my baggage in storage and when I checked in later my bags were taken to my room. The room was clean and had all the amenities required for a luxurious stay.