Chimelong Hengqin Bay Hotel (Chimelong Flagship Store) Reviews
Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)
Fuxiang Bay, Guangdong-Macao In-depth Cooperation Zone in Hengqin, Zhuhai City, Guangdong 519031, P.R.china, Xiangzhou District, Zhuhai, Guangdong, 519000, ChinaView Hotel Details
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Chimelong Hengqin Bay Hotel (Chimelong Flagship Store) Guest Reviews
4.7/5
Outstanding
13844 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(13844)
Positive reviews(13520)
Reviews with photos/video(6312)
Perfect for kids(2630)
Nice sea view(1444)
Delicious buffet(740)
Offers pick-up/drop-offs(607)
Tasty restaurant(447)
Has facilities for children(246)
Close to amusement park(72)
Negative reviews(324)
Guest User
Deluxe Parkview Room-King Bed
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Hengqin Bay Hotel Changlong is the first choice
A very good accommodation experience❤️👍🏻
Whether it is facilities or accommodation conditions, scenery, sea view and garden scenery, they all have their own characteristics.
Suitable for all ages such as parent-child, family, business, etc.
Parent-child fun is more recommended. Non-winter is the next non-winter. The items are more abundant.
Water amusement park, flamingo zoo, parent-child reading are all suitable for children.
There are also commuter buses to the Ocean Kingdom and Spaceship Park, which is also very convenient.
The hotel butler is very considerate.
Overall praise from the commentator👍🏻❤️
6/16
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Rambo
Guest User
Deluxe Parkview Room-King Bed
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 30, 2025
friendly staffs, nice breakfast and dinner buffet,
nice environment & location
super fantastic CNY atmosphere, it's really a nice surprise👍
Response from Property: 尊敬的賓客:感謝您對我們酒店服務質量的讚揚,我們始終以熱情周到的服務為宗旨,致力於為每一位客人提供優質的入住體驗,您的滿意是我們最大的驕傲和動力。期待下次相遇,我們再次給您帶來愉快的旅行回憶。——橫琴灣酒店客務關係部 Edmond
Guest User
Family Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 16, 2025
Overall experience is good transport is excellent and the buffet dinner was the best. But the rooms at night is so hot had the windows open all night.
Response from Property: 尊敬的貴賓您好,感謝您選擇入住橫琴灣酒店!首先對您遇到的種種不便,表示深深的歉意,您反饋的問題我們已經反饋至相關部門負責人。我們會加強員工的業務培訓,會積極提升服務質量以及設施設備,為我們下次相遇做好充分的準備。——橫琴灣酒店客務關係部 Zoe
Munglam
Club Room-Twin Bed
Stayed in Dec 2024
Family
12 review
4.7/5
Amazing
Posted on Jan 5, 2025
I got the package with Chimelong show, 3-day ticket to Ocean Kingdom, and 3-day ticket to Spaceship Park. We didn't have time to go to Spaceship Park. The Chimelong show is very nice. The Ocean Kingdom rides and aquarium/ exhibitions are nice. I also like the boat ride from the hotel to Ocean Kingdom a lot
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Wendy
watsuk
Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
I enjoyed a three-night stay in a spacious, clean, and comfortable family room at the hotel. The amenities were well-suited for both adults and children. Although many staff members did not speak English, we were able to communicate effectively using a translator app. The breakfast was plentiful and delicious.
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Yumi
Lin 898/285
Ocean Kids Room
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on Jan 21, 2025
We had a good time of the stay. The room is spacious and staffs are friendly.
But just very crowded when checked in time, which spent almost one hour for 10 persons (3 rooms). And the lift to get up rooms seems not equal with demands. Suggested to have a staff to mange the queue to get in lift, as we waited long time to get in the lift but someones always cut the queue while we were carrying childrens not fast as them.
Hope this can be improved.
Response from Property: 尊敬的賓客:您好!感謝您的入住及給我們提供為您服務的機會,也感謝您提的寶貴意見,我們的每一位員工自始至終都秉承着用心照顧每一位客人的理念,盡心服務以求讓每一位客人都能有一個愉快的旅程,我們也將繼續努力不斷完善各項服務,希望能與您再次相遇。——橫琴灣酒店客務關係部 Rambo
Mrs Law
Family Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Great environment and facilities. Easy to get around with free shuttle buses to Ocean Kingdom and Spaceship Park respectively. Easy walking distance to Kaka Theatre as well as the Chimelong show. It was really special to have the complimentary afternoon tea by the playful dolphins. The ferry ride to Ocean Kingdom was nice too! The pools and fitness gym were proper. We would have enjoyed some pool fun if we had brought our swiming attire. Overall very satisfied and we'll definitely book this hotel again :)
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
Guest User
Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
We had an amazing stay in the family room at Chimelong Henqin Bay Hotel. The room was super clean, kids' friendly and with a great view over the bay and the hotel's flamingos. Breakfast was rich of great options. We could easily walk to the ocean parks but when we realised that the shuttle buses leave very often we just hopped on one every morning and got there within a few minutes. 管家小林 from the hotel provided us with WeChat service via which we could ask any question at any time. Highly recommended!
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Yumi
ChongEvon
Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Very good, it is super suitable for family
if can direct purchase theme park ticket during check in is better. Very clean and good service, kids love it, theme park very fun, buffet very nice, the pudding surprise me so much, love the dolphin theme with real dolphins view
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
Mayank Saini
Family Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
They deserve full marks on everything. Hotel room was clean and hygienic which was my 1st priority. I travelled with my family having 3 adults and 1 kid. I booked a combo ticket for hotel+ ocean kingdom 2 days tickets. Big thanks to hotel management to upgrade my room to a duplex family suite and giving me free car parking. Hotel has multiple food options and lovely pool area. Kids can see dolphins at the hotel itself and can play around. Free shuttle bus service to all Chimelong places is available. Very well managed and we thoroughly enjoyed our stay here. Strongly recommend to stay here, I will certainly come back again!!!
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon. ——Guest Service Manager Yumi
kelvicii
Leisure Parkview Room-King Bed
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Nov 4, 2024
Nice and clean hotel with prime location. A bit disappointed only the indoor pool was accessible to hotel guests and outdoor pool u had to pay entry for. Food delivery selection was limited, but that is more of location. We stayed there for VAC music festival, so location was prime location. Would definitely go there again for the water park
Response from Property: Thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our service. We look forward to having the opportunity to welcoming you back in the near future. ——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
AstroTeemo
Leisure Parkview Room-Twin Bed
Stayed in Oct 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Nov 3, 2024
A very fun ocean-themed hotel with flamingos and dolphins. Would recommend for trip with friends and family!
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
WutLee
Leisure Parkview Room-King Bed
Stayed in Aug 2024
Family
14 review
4.7/5
Amazing
Posted on Sep 27, 2024
1. Hotel Package and Value for Money
The hotel package was extremely affordable and offered excellent value. It included a seafood dinner buffet, two days of breakfast, 3D2N unlimited entry to both Ocean Kingdom and Spaceship, and even a free ferry ride. This was a fantastic deal and made our stay very budget-friendly for all the experiences it included.
2. Hotel Amenities
Chimelong Hengqin Bay Hotel is highly family-oriented, with plenty of kids’ amenities. There’s an indoor playground, a water park, and even their own dolphin pool! Our daughter loved the tailored experience, especially with the room beautifully decorated in a dolphin theme, complete with balloons and a children’s bed. The hotel really made an effort to cater to families. The only downside was that the basic rooms do not have interconnected doors, which would be more convenient for families needing multiple rooms.
3. Chimelong Ocean Kingdom
The park was an absolute highlight of our trip. The scale of Ocean Kingdom is impressive, though it does require a lot of walking, which can be tiring. One drawback was that the shuttle bus didn’t stop close to the park entrance, making it a bit inconvenient. However, the park offers plenty of entertainment for the entire family, with amazing attractions like the Orca and Whale Shark exhibits. The size of the park means there’s always something new to see and do.
4. Overall Experience
We had an amazing time at both the hotel and the park. The combination of the family-friendly hotel amenities and the diverse attractions at Ocean Kingdom made this trip memorable for all of us. We are definitely planning a second visit!
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Vito
Chatchawin
Deluxe Parkview Room-Twin Bed
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
That was fun. The kids loves this
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Yumi
Guest User
Family Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 26, 2024
The service and food are good.
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Chimelong Hengqin Bay Hotel Guest Service Manager Vito