Hotels in Lihe Plaza Area, Zhongshan

The hotel’s customer service was truly exceptional, marked by remarkable attentiveness and a genuine willingness to assist. Every request was met with swift action and meticulous attention to detail. For example, when I didn’t have a local phone number, the staff kindly found alternative ways to ensure I can order meals etc, demonstrating their commitment to guest comfort and convenience. The holiday season at the hotel was nothing short of magical. The festive decorations were beautifully curated, from sparkling lights to intricate holiday displays, creating a cozy yet luxurious winter wonderland. Every corner exuded the Christmas spirit, making the atmosphere warm and inviting. Combined with cheerful staff who embodied the holiday joy, the experience felt like stepping into a scene from a holiday storybook. Even when I was feeling a little under the weather, the team went above and beyond to provide care. One outstanding member 黄燚 HuangYi made my stay extra special as did a special mention to Karen who help provide me with information on where to go to do activities and explore. They promptly ensured I had everything I needed, from thoughtful amenities to attentive follow-ups, creating a warm and supportive environment for me to recover so swiftly. The buffet breakfast is a must. This is the most top Atour Ive stayed in! I have been to 5 others in different cities! Well managed and standards are kept high. From the festive ambiance to the impeccable service, this hotel offers a truly memorable experience. I would absolutely return in the future and wholeheartedly recommend this gem to anyone seeking a perfect getaway, especially during the holidays.

The room was clean and the front desk was fast during check-in. However, staff training needs to be strengthened. It was nearly 11:30 in the morning on the day of check-in, but I couldn't open the door of my room. Didn't anyone check this problem before selling the room? But I didn't say much, and had to carry a bunch of things downstairs to find the front desk again. I asked the front desk to change my room but she refused. I didn't understand and she didn't explain. She asked me to go upstairs and asked the housekeeping department to help me. The housekeeping staff came and said it was a battery problem, and I asked them to change the batteries now. But she refused me, saying that she had to get off work at 12 o'clock, and asked me to go to the front desk to find someone to open the door for me if I wanted to go out? ? ? ? ? ? ? She said it was very troublesome for her to go to the 7th floor to get the tools? ? ? ? ? ? After I directly refused her many times, she went reluctantly. He came back after a while and replaced the battery in less than two minutes. So what were you being so stubborn about before? Is it intentional to make people uncomfortable? Hope it can be improved. Apart from the staff, I think the hotel facilities are very nice and beautiful. The bed is also comfortable and I slept very well! It's very close to the nearby food streets and attractions. Overall, I would go there again.

There are a few Atour hotels in Zhongshan. We meant to book the one close to Xingzhong plaza - the one in Fuhua Road but mistakenly booked this one because of the ”Xingzhong Plaza” in the name. Hotel is located further from shopping malls and restaurants. Room is spacious and clean. Toilet is separate from shower so more efficient as 1 guest can use the toilet while the other can shower. Staff is polite and helpful, esp the staff on night duties. Hotel offers free porridge supper from 9.30pm to 11pm - good for those who had early dinner and are hungry by 10pm. Laundry room needs more washing machines and dryers - currently only 3 machines and dryers for entire hotels. So, may have to Q to do laundry late into the night.

I recently stayed at the Atour Hotel on Zhongshan 2nd Road (中山二路亚朵酒店) and had an overall positive experience. The hotel is conveniently located near major attractions and public transportation, making it easy to explore the city. The room was clean, spacious, and well-maintained, with modern amenities such as free Wi-Fi, air conditioning, and a flat-screen TV. The hotel's decor was stylish and inviting, creating a relaxing atmosphere. One area for improvement is the language barrier. The staff at the hotel did not speak English, which made communication a bit challenging at times. However, they were always polite and tried their best to assist. Despite the language barrier, my stay at the Atour Hotel was comfortable and enjoyable. I would recommend this hotel to travelers who are comfortable with some language challenges and looking for a pleasant stay in Zhongshan.

Hotel was great. Unhappy that I was not able to shorten my stay by one night so that I could get to Guangzhou for the early flight I'd already booked. I'd already stayed 6 nights. I'd guess that this would not have been a problem if I'd booked directly with the hotel. Such lack of flexibility will lead me to review my November one month booking through Trip.com

The room was quiet and comfortable. There was a small park and fish pond downstairs. The air was especially fresh after the rain. The front desk provided free tea, and the staff would take the initiative to ask if you wanted it cold or warm, which was very good.

Room is clean and very modern and good light music in the room and shower room. A hint of cigarettes smells and need to switch ON the Air Condensing machine (which helps a bit). Location is next to few malls by walking distance and plenty of shops, especially food, is within walking distance. Very convenient. Lobby is small but it offers free ice-creams, besides coffee, tea, chinese tea and plain water. Lobby is adjacent to McDonald's.

The room is relatively large, the front desk staff is polite, the environment is clean and tidy, and the check-in experience is very good👍Convenient transportation, there is a micro-fruit shop next to it, and it is also convenient to find food around.

The non-smoking high floor Deluxe Room is good. The view from the room to outside is also good. However, the fitness room is closed which is different from what was mentioned as the only facility provided by this hotel. The buffer breakfast as included in the room package is bad. The food is not hot enough and the taste is poor. Hence suggest not to buy breakfast in the package.