Coco Art Hotel (Zhongshan Tianyi International Plaza Branch) Reviews
Coco Art Hotel (Zhongshan Tianyi International Plaza Branch)
38/5000 Lobby, Floor B, Tianyi Ritz Mansion, Building 13, Tianyi International Plaza, No. 1 Zhongshan 6th Road, Zhongshan, China, Zhongshan, Guangdong, ChinaView Hotel Details
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Coco Art Hotel (Zhongshan Tianyi International Plaza Branch) Guest Reviews
4.2/5
785 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(785)
Positive reviews(724)
Reviews with photos/video(111)
Classy environment(47)
Convenient for shopping(40)
Near shopping area(36)
Large rooms(24)
Loved the view(14)
Too many mosquitoes(12)
Perfect for business trips(10)
Stayed multiple times(8)
Negative reviews(61)
DHYC
Light Luxury Impression Double Bed Room (Large Screen Projection)
Stayed in Oct 2023
Couples
445 review
5.0/5
Outstanding
Posted on Nov 3, 2023
Comfy, convenient and value for money. The room is equipped with lots of amenities such as a big projector, fridge, sofa and washing machine. There’s also a kitchen and balcony. Recommended.
Response from Property: 旅途路漫漫,您我常相伴,感謝檢驗我們“有態度的酒店,有温度的管家”。生活美學和文化傳承是我們追求的方向,温暖的不期而遇因你而驚喜動人。感謝親的點評,人生路上,我們將一路與您同行。
Guest User
Companion Twin Room
Stayed in Sep 2024
Business travelers
7 review
3.0/5
Posted on Sep 12, 2024
If there is a slightly better hotel nearby, as long as there is one within one kilometer
Just stay in a hotel
The apartment is really old and dirty
Facilities: old, dirty, old
Cleanliness: Dirty, sheets and pillows have holes in them
Environment: Let’s renovate quickly
Original TextTranslated by Google
Response from Property: We are very sorry for bringing you a slightly unpleasant stay experience, and thank you very much for your feedback. Life aesthetics and cultural inheritance are the directions we pursue. Warm unexpected encounters will surprise and move you because of you. We will also carry out comprehensive service upgrades in response to the questions raised by you, and look forward to your next visit to test the results!
Rachel85C
Dream Breeze Double Bed Room (Fridge + Washing Machine)
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 1, 2024
You can contact customer service in advance to check in. The electronic password lock is very convenient.
The room is large and well-equipped with everything. There is a washing machine and a refrigerator. It is very convenient to live in. There is a shopping mall downstairs and there are many places to eat. It's just that the wait for the elevator is a bit slow.
Parking is also very convenient, the underground parking lot is large.
Original TextTranslated by Google
Response from Property: Thank you dear for your recognition of us. Your recognition is our greatest encouragement and motivation. Our hotel is located in Zhongshan Tianyi International Plaza. It is very convenient for eating, drinking and having fun~ In addition, we also have other projection rooms with different themes. Looking forward to it Your next visit!
Anonymous User
Light Luxury Impression Double Bed Room (Large Screen Projection)
Stayed in Sep 2023
Other
11 review
3.0/5
Posted on Sep 20, 2023
There are some small black particles at the end of the bed. I don’t know what they are.
Original TextTranslated by Google
Response from Property: On the journey, there is always unexpected warmth. In Coco's heart~satisfaction is just expectation. Touching and surprise are what we have always pursued. Thank you for your five-point review. We hope to be with you all the time. Downstairs is Tianyi Plaza, the most popular place for food and shopping, giving you a feel of Zhongshan style.
Guest User
Companion Twin Room
Stayed in Jan 2024
Business travelers
1 review
1.0/5
Posted on Jan 4, 2024
It was not check-out time at 10:30 in the morning. A man came in without knocking. He showed no regard for the privacy of guests. Even after complaining, the customer service was indifferent! Bad review! Bad review!
Original TextTranslated by Google
Response from Property: We are very sorry for bringing you a slightly unpleasant stay experience, and thank you very much for your feedback. Life aesthetics and cultural inheritance are the directions we pursue. Warm unexpected encounters will surprise and move you because of you. We will also carry out comprehensive service upgrades in response to the questions raised by you, and look forward to your next visit to test the results!
Ruiji
Dream Breeze Double Bed Room (Fridge + Washing Machine)
Stayed in Dec 2023
Couples
2 review
4.0/5
Very Good
Posted on Jan 2, 2024
The location is ideal, close to major shopping malls. The bathroom facilities are a bit rough and the wet and dry separation is insufficient. The customer service response was prompt and satisfactory.
Original TextTranslated by Google
Response from Property: The journey is long, and you and I are always with you. Thank you for testing our "hotel with attitude and housekeeper with warmth". Life aesthetics and cultural inheritance are the directions we pursue. Warm and unexpected encounters will surprise and move you. Thank you for your review, we will be with you all the way in life.
Anonymous User
Dream Breeze Double Bed Room (Fridge + Washing Machine)
Stayed in Dec 2023
Travel with friends
3 review
2.0/5
Posted on Dec 15, 2023
The room was not hygienic, I felt uncomfortable, and there was a smell. Most importantly, there were bugs on the bed, which made me itchy when I lay down to sleep.
Original TextTranslated by Google
Response from Property: We are very sorry for bringing you a slightly unpleasant stay experience, and thank you very much for your feedback. Life aesthetics and cultural inheritance are the directions we pursue. Warm unexpected encounters will surprise and move you because of you. We will also carry out comprehensive service upgrades in response to the questions raised by you, and look forward to your next visit to test the results!
Guest User
Dream Breeze Double Bed Room (Fridge + Washing Machine)
Stayed in Apr 2023
Travel with friends
1 review
1.0/5
Posted on May 2, 2023
Bad review! ! ! The sheets didn't look clean, the toilet wasn't cleaned, there were still hairs, and the air conditioner was still dripping. It was no good after changing rooms. The hygiene was still not good enough, the door lock was still broken, and the toilet door handle wasn't very good either.
Original TextTranslated by Google
Response from Property: Receiving your review was like a downpour, which hit my heart like a heavy rain. I really shouldn't have brought you an unpleasant stay experience. In response to your feedback, we immediately set up a rectification team to solve the problem from the root cause and strive to provide guests with a comfortable and comfortable hotel environment. We made a mistake this time. Thank you for taking the time to provide us with your valuable feedback. We will definitely make it right.
Anonymous User
Light Luxury Impression Double Bed Room (Large Screen Projection)
Stayed in Jul 2023
Business travelers
2 review
1.0/5
Posted on Jul 7, 2023
I have never encountered such a disgusting hotel, such a good location, but the hardware and software are ridiculously poor.
1: Two different prices for the same room type, false propaganda in photos and actual objects
2: The toilet smells bad in the bathroom.
3. The air conditioner does not cool and makes a lot of noise. Not to mention that the door is not closed and it does not cool. I sit on the bed and wipe my sweat. When it is turned on, the decibel level is nearly 50. It is still useless to select mute.
4. The bathroom space is small. When squatting on the toilet, you put your head on the wall.
5. The sofa is higher than the table, so you have to lie down to eat takeout
Original TextTranslated by Google
Response from Property: Receiving your review was like a downpour, which hit my heart like a heavy rain. I really shouldn't have brought you an unpleasant stay experience. In response to your feedback, we immediately set up a rectification team to solve the problem from the root cause and strive to provide guests with a comfortable and comfortable hotel environment. We made a mistake this time. Thank you for taking the time to provide us with your valuable feedback. We will definitely make it right.
Yilulisatewanghaha
Dream Breeze Double Bed Room (Fridge + Washing Machine)
Stayed in Sep 2023
Solo travelers
3 review
1.0/5
Posted on Nov 25, 2023
There are bugs and the customer service attitude is extremely poor!
Original TextTranslated by Google
Response from Property: We are very sorry for bringing you a slightly unpleasant stay experience, and thank you very much for your feedback. Life aesthetics and cultural inheritance are the directions we pursue. Warm unexpected encounters will surprise and move you because of you. We will also carry out comprehensive service upgrades in response to the questions raised by you, and look forward to your next visit to test the results!
Guest User
Companion Twin Room
Stayed in Apr 2023
Family
1 review
1.0/5
Posted on May 2, 2023
Mosquito bites**, water dripping from the air conditioner made it wet on the pillow, the air conditioner was too noisy, someone was using the toilet in the bathroom before we checked in, it smelled bad, bad review, bad review, bad review...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel! Cocco is extremely sorry for not getting your 5-point praise! Regarding your feedback, we will immediately verify and hold a meeting to discuss corrective measures. What we pursue is to be a warm hotel. To this end, we insist on daily morning meetings to train "service quality" and "business capabilities." We hope that when you visit the store again, we will definitely give you a perfect stay experience.
Tupomeili
Dream Breeze Double Bed Room (Fridge + Washing Machine)
Stayed in Nov 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 23, 2023
It would be nice if the room could be locked.
Original TextTranslated by Google
Response from Property: The journey is long, and you and I are always with you. Thank you for testing our "hotel with attitude and housekeeper with warmth". Life aesthetics and cultural inheritance are the directions we pursue. Warm and unexpected encounters will surprise and move you. Thank you for your review, we will be with you all the way in life.
Reine Tang
Wonderful Double Bed Room (Light Luxury Personality)
Stayed in Aug 2023
Family
3 review
1.0/5
Posted on Aug 19, 2023
Poor hygiene and inconsistent with the room type booked
Original TextTranslated by Google
Response from Property: Receiving your review was like a downpour, which hit my heart like a heavy rain. I really shouldn't have brought you an unpleasant stay experience. In response to your feedback, we immediately set up a rectification team to solve the problem from the root cause and strive to provide guests with a comfortable and comfortable hotel environment. We made a mistake this time. Thank you for taking the time to provide us with your valuable feedback. We will definitely make it right.
Anonymous User
Light Luxury Impression Double Bed Room (Large Screen Projection)
Stayed in Sep 2022
Family
1 review
1.0/5
Posted on Sep 14, 2022
Cockroaches crawl around at night, the sheets are stained, the bed is hard, everything is acceptable, but poor hygiene kills seven or eight cockroaches in one night is really unacceptable. Cockroaches can be seen everywhere from the toilet to the bedside at night, which is really unbearable.
Original TextTranslated by Google
Response from Property: Dear friends, our hotel will open in 2021. The room facilities are all brand new. We are committed to serving every customer well. The room doors are password locked to protect privacy and make access more convenient. The cococity business district is downstairs. Wish you a good meal. Have fun, have fun! ! !
Taixingshanderen
Wonderful Double Bed Room (Light Luxury Personality)
Stayed in Dec 2023
Travel with friends
1 review
4.5/5
Great
Posted on Dec 28, 2023
Hardware and software are okay
Original TextTranslated by Google
Response from Property: We are very sorry for bringing you a slightly unpleasant stay experience, and thank you very much for your feedback. Life aesthetics and cultural inheritance are the directions we pursue. Warm unexpected encounters will surprise and move you because of you. We will also carry out comprehensive service upgrades in response to the questions raised by you, and look forward to your next visit to test the results.