Phoenix Hotel

房間乾淨整潔明亮舒適

前台服務很好，孩子很喜歡，退房還送的禮物，很滿意阿

When I checked out in the morning, the front desk asked me how I rested yesterday and wanted me to give a good review. I left without saying anything. I didn't want to argue with you, but you actually chased me with text messages to ask for a five-star review. Well, let me talk to you. My overall experience is that the price is inflated, and the service and facilities are seriously inconsistent with the standards of a five-star luxury hotel. 1. The price system is unreasonable and the cost performance is extremely low. The basic price of a business king room is 409 yuan/night (excluding breakfast), and the price with breakfast is as high as 567 yuan (only two breakfasts). In comparison, well-known chain hotels at the same price usually provide more abundant breakfast options and more flexible check-in rights. 2. There are flaws in the service process. The front desk clearly informed that "welcome fruit has been prepared", but it was not placed in the room after I arrived. It was only delivered after I urged by phone. This kind of basic service requires consumers to actively pursue it, which shows that the management is chaotic. 3. Hardware facilities are not up to standard, and the TV system is useless As a hotel with a price range of 400+, it is equipped with the smallest full-size TV (less than 32 inches by visual inspection), and the remote control is slow to respond (it needs to be pressed multiple times to turn it on and off), which seriously affects the user experience. In addition, bathroom facilities are missing: a bathtub is provided but there is no disposable bathtub cover, and the hygiene guarantee is questionable; the air outlet above the toilet is completely exposed (no blinds to block it), and dust is obviously accumulated; the caulking agent on the bathtub wall is strip-like and the maintenance is seriously delayed. 4. Management loopholes are obvious The above problems (exposed air outlets, caulking agent falling off) are not occasional, but a manifestation of long-term neglect of maintenance. As a hotel that claims to be "five-diamond luxury" on Ctrip, it can't even guarantee the integrity of its infrastructure. In addition to the width of the bed, the business king-size bed room I stayed in did not meet the standards of a five-diamond luxury hotel in core dimensions such as price rationality, service response speed, and facility maintenance level. After I sent you the above information via text message, your hotel evaded the main point and only mentioned that the fruit issue was a misunderstanding, without explaining anything else. I will not come again, you don't need me anyway.