To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(880)
Positive reviews(855)
Reviews with photos/video(163)
Offers pick-up/drop-offs(207)
Close to airport(202)
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Easy to get around(189)
Great value for money(97)
Friendly front desk staff(75)
Delicious breakfast(32)
Stayed multiple times(12)
Negative reviews(25)
Travelwithshaw
Xiao U Boutique Double Bed Room
Stayed in Aug 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Great location, for a layover perfect place to stay, airport is 3 minutes and airport train station 10 mins, very convenient. Clean.
Pick up and drop service is very convenient.
Breakfast is mostly Chinese but they have bread and boiled eggs, and fruits so it’s pretty good for the price they are offering.
Always recommended this place if you have a layover in Shijiazhuang.
Response from Property: Dear guests, our recognition is very warm to us and thank you for your trust and support. We will continue to improve the quality of service, to provide you with a better experience, the hotel provides free airport and Zhengding airport high-speed rail terminal, look forward to your visit again
Adil_nihao
Xiao U Boutique Double Bed Room
Stayed in Sep 2023
Solo travelers
35 review
4.0/5
Very Good
Posted on Nov 14, 2023
An ok option close to the airport. The hotel has shuttle service.
Response from Property: Life is not interesting, it is because you love it that it becomes interesting; If you love, life will be lovely everywhere. May we live up to time and your choices. Every encounter is worth cherishing. Failure to receive your 5 points positive feedback this time indicates that we still need to make progress. We look forward to our next meeting and providing you with a satisfactory answer sheet. Wishing you a happy life and smooth work!
Shamon
Xiao U Comfort Double Bed Room
Stayed in Apr 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 25, 2023
Very close to the airport, they have free pick and drop off to the airport. Clean room with good quality amenities, disposable hand towels and pre packed bath towels. 2F lift corridor no lights.
Response from Property: Sorry to bring you a bad experience, but thank you for your understanding and support, thank you for your valuable suggestions to our hotel, we will continue to improve the service to make you satisfied! Looking forward to meeting you next time and wishing you a happy life!
夏默 xiamo
Xiao U Comfort Double Bed Room
Stayed in Jul 2023
Business travelers
11 review
4.2/5
Very Good
Posted on Oct 8, 2023
Its good location and clean. Future will stay there too
Response from Property: Every encounter, are worth cherishing, this did not get your 5 points, indicating that we still need progress, looking forward to our next encounter, to give you a satisfactory answer. I wish you a happy life and smooth work!
Anonymous User
Xiao U Comfort Double Bed Room
Stayed in Jan 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 12, 2024
The location is excellent and the transportation is convenient. The location is very close to the airport. There is a parking space at the door, which is very convenient. There is also surveillance at the door, which is very reassuring. The lobby is simple and atmospheric, and there is light music, which is very nice. There is good tea at the front desk. The front desk is beautiful and generous. The service is enthusiastic, proactive, efficient, thoughtful and professional. There is also coffee and tea bags in the room, which taste good, and there are also face towels, which are perfect for business trips.
Original TextTranslated by Google
Response from Property: Hi~ This winter tenderness has been signed for, thank you for your support and recognition of the store♥, I wish you a warm life and a gentle and shining life⭐
Guest User
Xiao U Comfort Double Bed Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 18, 2023
This hotel really feels like home. The room facilities and equipment are very useful, and the most important thing is that there is floor heating. It is so warm in this season. The room is also very clean and tidy. If I ask for more things, I am very friendly and prompt. It was delivered. The overall environment of the hotel is also great. The lady at the front desk is very beautiful and has strong professional knowledge. It is so convenient to be picked up by a special car as soon as you get off the plane. The driver is also very enthusiastic and patient with any questions. Answer: After eating, I found that there is a park opposite the hotel. I walked on the snow and took a walk to see the snow scenery. It was really great!
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t let go of, and every hotel has its sweet and warm memories. I hope IU will be the warmest and most unique one in your memories! Check back at IU often!
Guest User
Xiao U Boutique Double Bed Room
Stayed in Dec 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 7, 2023
The room is spacious and comfortable with floor heating. Although we live in the airport, there is no sound of airplanes at all. I checked in in the afternoon and ate donkey-roasted noodles downstairs. I got up early at 5:30 and ate a burrito at the door, and the price was cheaper than in the city. I walked 5 minutes and went directly to the terminal. This is the best experience staying in an airport hotel
Original TextTranslated by Google
Response from Property: Every ordinary day deserves respect, and everyone who is still around you should cherish it. May you have stars in your eyes, a breeze around you, and a warm sun in your heart! Our hotel also provides free pick-up and drop-off from Zhengding Airport High-speed Railway Station and Airport Passenger Terminal. We look forward to your next visit!
XuanzetiKUN
Xiao U Comfort Twin Room
Stayed in Nov 2023
Family
59 review
5.0/5
Outstanding
Posted on Nov 12, 2023
The temperature of the bath water is adjustable and the water pressure is sufficient. However, the shower head needs to be cleaned regularly. I found a new crimping tool to clean it and it is much easier to use. The linen is clean and hygienic, face towels and water cups are disposable, and bath towels are also packaged, ensuring hygiene. The airport drop-off service leaves on time every half hour, and there are ample parking spaces in the parking lot. The service staff are warm, polite and very efficient. In one room, the bottom of the kettle had rust or residue from dry-heating, and the first kettle of water came out brown. Value for money, the first choice for transition to Zhengding Airport.
Original TextTranslated by Google
Response from Property: All surprises and good luck in the world are gifts of time, gentleness and kindness, accumulated bit by bit. The mountains and fields are thousands of miles away, and the road to the rest of your life is long. I wish you all the best, peace and joy!
Guest User
Xiao U Boutique Double Bed Room
Stayed in Aug 2023
Couples
1 review
1.7/5
Posted on Aug 17, 2023
I deliberately chose to have a window. Can you believe it was after 9 o'clock in the morning and the light inside the house was so bright? Instead of going to have breakfast, I thought it was going to rain heavily outside! The lighting is also really dark, focusing on a warm tone! Speaking of breakfast, the dishes are pitiful. I haven’t eaten the fruit yet, so the flies eat it first! As soon as I entered, I was hit by a strange smell. I thought that it was renovated in 2018, but it turned out that it was just renovated this year!
Original TextTranslated by Google
Response from Property: Problems at work are corrected and continuous progress is made. From your review, we are sorry to see that this stay did not meet your expectations. After our hotel went online, we added a fire escape in accordance with the public security fire safety requirements because the exquisite king bed room you booked is at the corner of the corridor. , so the window of your room is blocked. You can call the front desk to change your room or pay the difference to upgrade the room type. We will make further rectifications on the breakfast issue. Thank you for your valuable questions. We apologize for the inconvenience caused by the accommodation. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Anonymous User
Xiao U Boutique Double Bed Room
Stayed in Feb 2024
Other
2 review
1.0/5
Posted on Feb 8, 2024
1. Two people stayed in the double bed room and there was only one middle pillow. Even after contacting the front desk, there was no solution. There were stains visible to the naked eye on the pillow.
2. The sanitary line shower is broken, and the water cannot be discharged at a constant temperature evenly. The drainage is also blocked when taking a bath, and the water cannot be discharged normally, and the water reaches the top of the feet. In addition, the shower table is very dirty, with obvious traces of mold, and a large black patch is visible to the naked eye.
3. In the middle of going to bed in the morning, the cleaning staff came in by swiping the card... Management is chaotic
I don’t know why there are so many good reviews. I thought it was close to the airport and convenient, but who knew it was so bad... It would be better to choose a chain hotel.
Original TextTranslated by Google
Response from Property: Dear guest, the hotel has two pillows for a single bed. Due to the hotel being fully booked during the Chinese New Year, there are no spare pillows available. We have informed you that we are truly sorry. The marks on the masks that have soaked into the marble during the three years of hotel requisition took too long and have been dealt with. It won't come out, it's clean and you can rest assured that the hot and cold water can be adjusted manually left and right. Due to the large number of room check-outs that day, the waiter knocked on the wrong door. He did not hear a reply during the second knock and then swiped his card to open the door and knocked for the third time. After receiving the message, the waiter closed it in time, which would bring bad consequences to you. We express our sincere apologies to you for your experience. In the new year, I wish you all your wishes will come true, all the best, and your future will be bright and prosperous! A person who has love in his heart, a broad mind, and good intentions, his whole world is beautiful and warm. We need to understand each other. The service industry is not unforgiving and inferior to others. We also need understanding and encouragement. If you have any questions, you can communicate in time. , within the scope of our ability, we will try our best to satisfy you. Through your speech, your understanding of the hotel standards is one-sided. We must be lenient and forgiving, and we can forgive if we are justified. Thanks
ZH455
Xiao U Super Twin Room
Stayed in Feb 2024
Business travelers
121 review
1.0/5
Posted on Feb 10, 2024
In addition to the cheap price, other aspects are very, very poor, the phone in the room does not work, and the shuttle bus is small and broken. The parking fee is not charged on a "day-to-day basis". There is no reason to charge an extra day. I will never stay in this hotel again! ! !
Original TextTranslated by Google
Response from Property: Dear guests, first of all, I wish you a Happy New Year. We are deeply sorry that you have not been able to have a satisfactory experience in the new year. If you have any questions during your stay, you can report them to the front desk. We will do our best to satisfy you! Regarding the parking fee, it is free during your stay. After that, it will be charged 15 yuan per day according to the natural day. The misunderstanding caused to you has caused you to be in a bad mood. On behalf of the hotel, I would like to express my sincere apologies to you! Thank you for choosing us among many hotels, and thank you for supervising us. We will continue to improve and strive to make your stay satisfactory and comfortable! I wish you everything you ask for in 2024, and all the good things come as promised!
Guest User
Xiao U Boutique Double Bed Room
Stayed in Nov 2023
Couples
10 review
1.0/5
Posted on Nov 6, 2023
Hygiene: Towels are all dirty
Original TextTranslated by Google
Response from Property: Hello dear guests! Our bath towels have been immediately changed from being packaged in the washing factory to being packaged in the store. Thank you for your correction. If you have any questions during your stay, please contact the front desk in time. We will solve it for you in a timely manner to the best of our ability. We will also reflect on it seriously. We actively improve the level of various services just to give you a better stay experience. We look forward to meeting you again. I wish you happiness, happiness and good health! (The hotel provides free pick-up and drop-off services from Shijiazhuang Airport and Zhengding High-speed Railway Station,)
Guest User
Xiao U Boutique Double Bed Room
Stayed in Nov 2023
Family
1 review
3.5/5
Posted on Nov 27, 2023
Overall, it was good. The downside was that the room smelled a lot of cigarettes and was cold.
Original TextTranslated by Google
Response from Property: First of all, thank you for your choice, we apologize for not satisfying you, you have any problems during the stay can contact the front desk, we will be the first time to solve the problem for you, give rose, hand lingering fragrance; Let the world be full of love, a little more understanding and tolerance, a little more support and encouragement, and let the kind sunshine fill every corner of the world, please give us another chance, we will hand over a satisfactory answer! I wish you peace, joy and all the best!
Nordine 99
Xiao U Boutique Double Bed Room
Stayed in Nov 2023
Solo travelers
51 review
2.5/5
Posted on Nov 2, 2023
Hotel only if you are in transit at the airport as it is not very far and has a free shuttle.
Otherwise the room is quite clean
Value for money is ok.
Original TextTranslated by Google
Response from Property: First of all, thank you for your choice. We apologize for not being satisfied with you. If you have any questions during your stay, you can contact the front desk. We will solve the problem for you as soon as possible. Give roses to others and leave a lingering fragrance in your hands; let this world Full of love, more understanding and tolerance for each other, more support and encouragement, let the sunshine of kindness shine in every corner of the world. We sincerely ask you to give us another chance, and we will hand in a satisfactory answer! I wish you peace, joy and all the best!
Guest User
Xiao U Comfort Double Bed Room
Stayed in Sep 2023
Travel with friends
17 review
2.0/5
Posted on Sep 29, 2023
In addition to the warm and thoughtful staff service
Hygiene: average
Facilities: Poor! ! ! The bed was very uncomfortable and hard! ! The pillows were not very comfortable. It was the first time I saw a large bed room with only two pillows. My boyfriend and I both wanted to sleep on hard pillows, but there was only one. Poor ventilation! ! The smell of smoke is very strong! ! After moving to another room, the damp smell was very strong again.
Environment: It’s really close to the airport, but! ! The sound insulation effect is so bad! ! ! The sound of the uncle next door snoring mixed with the sound of the plane taking off, kept me awake all night! ! People who are sensitive to sleep should not order this! !
Drop-off service: Very punctual, the driver is very polite, but the seats are not big enough to understand.
Original TextTranslated by Google
Response from Property: Good morning, distinguished guests! First of all, thank you for choosing us, and we sincerely apologize for not being able to give you a satisfactory stay experience! Give someone a rose and leave a lingering fragrance in your hands; let the world be full of love, have more understanding and tolerance for each other, have more support and encouragement, and let the sunshine of kindness shine in every corner of the world. Everyone has different preferences and requirements. Although we can't be perfect, we will definitely pay attention to your feelings and continue to work hard to do every job and improve. We look forward to your visit again and hope that we can meet again when we meet again. Give you a better feeling, and wish you a happy life, happiness and health!