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Location4.8
Amenities4.7
Service4.8
Cleanliness4.7
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Positive reviews(292)
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Negative reviews(5)
Guest User
Lake-view Twin Room
Stayed in Sep 2022
Family
4 review
2.5/5
Posted on Oct 22, 2022
I really don’t recommend it. This so-called quadruple room is an ordinary double room with two large beds and a small bathroom. If you really live with four people, you will cry. It uses a projector as a TV. The lumens are low and the indoor light is too bright to watch. , the clarity is not good, the outer shell is like a B&B, and the inside is just ordinary 3-star hard decoration, and the price is still expensive. I will just stay in regular hotels in the future.
Original TextTranslated by Google
Response from Property: Dear customer, I was very surprised and felt very wronged when I saw this comment. First of all, I am from Yanqian Village. I don't know if you have any misunderstandings about the definition of B&B. We are indeed a B&B. Perhaps our professionalism has not met your expectations. In this regard, we will continue to work hard to improve, strengthen training, and do our best to be a qualified B&B. You are staying in a twin room instead of a quad room. We don't have a quad room either, so I hope you don't misunderstand. Our twin room is two 1.8 large beds. I believe that many hotels or B&B twin rooms are equipped with 1.2 or 1.5 beds. For four people, it is no problem to stay in two 1.8 beds. Secondly, in terms of bathroom, our bathroom is dry and wet separation, and the space is about 8 square meters arranged in a straight line. There is enough space for one person to shower, wash or convenience. Finally, there is projection. Each of our rooms is equipped with a projector. In the equipment introduction, we also clearly stated that it is not equipped with a TV, but with a projection, not a projection as a TV. If you don't know how to use the projection, our front desk lady will also teach you how to use it. We use projection to better create the feeling of a home theater. So we also suggest guests to turn off the lights for better movie experience. Having written this, I still can't help but feel a little aggrieved and reflect deeply on whether there was a problem with our service during your stay or some other reason that led to your unpleasant stay experience. I sincerely hope that you can see my reply and give us more suggestions and comments. Finally, I wish you a happy life and everything goes well.
Anonymous User
Queen Room
Stayed in Feb 2022
Family
26 review
2.0/5
Posted on Feb 8, 2022
The scenery is nice, but the interior decoration is very average, more than 500+, and the service attitude is particularly bad. Except for the breakfast aunt who is good, other service staff have insufficient service awareness. For example, guests do not take the initiative to say hello when they come in and out, and there are vehicles on the road in front of the door that are closed for a limited time. Notice, not to mention introducing fun and delicious places nearby! What a waste of such a good location. It’s not comparable to the B&Bs in Dali and Lijiang, Yunnan~
The only good thing is the location and breakfast.
Original TextTranslated by Google
Response from Property: We are deeply sorry that we could not give you a satisfactory stay. Remember that you are staying for two consecutive nights, so we pay special attention to your request. As for the one-way line you mentioned without notifying us in advance, you can check WeChat. The lady at the front desk will send you the location in advance and explain the parking and parking conditions to you clearly. Weekend restrictions; remember that the weather was very cold that night. When the staff saw that you had children with you, they specially provided you with an extra quilt to avoid catching a cold. When they found that the hair dryer in the room was faulty, the staff rushed to another room as quickly as possible despite the rain. A B&B has been assigned to you; one last thing to say is that on that day, the front desk took your family to open the lake view room. At that moment, you deeply realized that your family was indeed attracted by the lake view and mountain view in front of you, and you were very satisfied at that time! But the most incredible thing is that you turned around and gave us a 2.0 check-in rating. This really made us scratch our heads and couldn't think of anything that made your experience unsatisfactory!
Response from Property: 尊敬的客人您好,我們的衞生間洗手盆位置是常規的高度75-78cm。淋浴區是玻璃加淋雨簾布,有門並且是乾濕分離的。房間內有衣櫃為什麼會沒有掛衣服的地方呢?陽台大正對七星巖又怎麼會看到小小景呢?巖前村是舊村落。整條村40間民宿左右,30幾家餐飲和酒吧,400幾户原住村民。路邊不可停車。停車都是沒有自己的停車場,都需要停在村口的公共停車場。隔壁民宿都是幫客人減免半價車費,我們還是包含一次免費24小時停車38元,對比半價哪一個好呢?我們也希望客人能更便利。但我們也衹能在政策允許內做到最好了。