Mo Yuan Hotel

Environment: The environment is quite nice. It's located within a residential complex, with a supermarket and many restaurants downstairs. Tianmen Mountain is about a 10-minute walk away. The rooms are also quite spacious, and there are three bathrooms in total, which is very convenient.

The rooms were exceptionally clean and tidy. All three rooms had separate double beds and windows with beautiful views. The neighborhood was very quiet. The customer service staff provided thorough 2-on-1 consultations, offering tailored suggestions on how to explore Zhangjiajie Tianmen Mountain and the National Forest Park. Most importantly, it's just a few minutes' walk from Tianmen Mountain, making it great value for money. Highly recommended for the whole family.

The room was spacious, and my child loved it. I would definitely choose this place again next time.

The guesthouse was quite suitable for families with parents and children. The location was also good, making it convenient to get to Tianmen Mountain. Parking was also free. The only problem was that the toilet smelled terrible that day. Otherwise, it was fine!

This is the first time I've ever given a bad review to a guesthouse. I originally booked a two-bedroom apartment for three nights, but due to travel issues, I canceled the last two nights, which the guesthouse readily agreed to. However, on the day of check-in, they placed me on the 16th floor. As soon as I got off the elevator to the room, a stench hit me, and the smell was even stronger when I opened the door. I thought it was because the room hadn't been occupied for a long time, so I opened all the windows and doors and turned on the air conditioner in the living room for almost 5 hours, but the stench persisted. I decided to cancel my stay and book another hotel. I complained to Ctrip about the problem and requested a refund. Ctrip contacted the hotel, but they said we couldn't get a refund since we had already checked in. I'm baffled. If it's the guesthouse's own problem, how would I know what the problem was if I didn't go in and check? They even claimed we used a lot of electricity. I don't want to be angry, but is the guesthouse's management seriously flawed? How much electricity can the living room air conditioner use in 5 hours? They even demanded that we not turn on the living room and bedroom air conditioners at the same time, saying it would trip the circuit breaker. What kind of era is this? Avoid guesthouses like this. Unit A, 16th floor, Building 1, Huatian City. If anyone still doesn't believe in superstitions, they can go and try it!

This guesthouse at Tianmen Mountain is amazing! It's super close to the scenic area, just a few minutes' walk away. The rooms are clean, and the mountain views are right outside the window. Waking up to birdsong in the morning is so soothing. The owner is incredibly nice; communicating with him was excellent, and he even shared some tips on avoiding peak hours. The guesthouse's location is super convenient, with shops and everything you need right downstairs. I'll definitely stay here again next time I'm in the area. Highly recommended!