Gornergrat Dorf Hotel

For all of you who have criticised this hotel, I need to put the record straight. I stayed for 7 nights over Christmas. This hotel has a fantastic location across the road from the main station and right beside the Gornergrat railway and buses. It is an ancient Swiss Chalet Hotel with the characteristics of said era. The hotel is clean and tidy, the restaurant is rustic and cosy and the rooms warm and charming. Yes it could be upgraded a bit but why do it when it is perfectly serviceable. The price for this three star hotel is good value for money, in expensive Zermatt!!! For us Brits that's important right now. Breakfast was basic but perfectly ok. An addition of eggs would be good. Reception was very helpful when approached. Only negative is that the shower curtain in my room needs replacing.

The owner with a beard is sitting at the bar day in day out drinking beer and is careless about the guest satisfaction. It is obviously an alcoholic, it doesn’t look good and he is rude. The food quality is bad. I would not come back here again. The owner with the beard is making inappropriate comments to the guests, and is chatting with some alcoholic couple.

If you want to be near the train station and have the convenience of an in-hotel bar and restaurant, then this is for you. BUT you also need to be able to put up with rude, unhelpful, and distrusting owners/front desk staff, stained walls and carpeting in the halls and rooms, and minimal amenities.

The Good - Location. Best location in Town !! 150 feet from the Train that goes up the mountain.... and it ends there. Wait.... Breakfast was very good every day. Staff very nice. However it is mostly family members running the hotel, cooking and cleaning rooms. Beds are very comfortable. The Bad - the decor and repairs are badly needed. Water dripping in dining area, hardwood floors coming up do the the water dripping. Molding coming off. Small TV's in bedrooms. The Ugly - first let me mention that my parents came from Germany so I am accustom to very good German food. I decided one night to have McDonald's (right across the street) instead of having another dinner at the Hotel G. The blue cabbage was the WORST in my life. The food was edible, that is it. Another night I went to the butcher shop up the street who and an outside grill and grab a delicious sausage there. A Motel 6 in the USA would be an upgrade to this premiere property location. It is just a shame that this 6th generation hotel is failing sooo poorly. It is appropriately rated 102 out of 109 hotels in Zermatt.