Hotel Berner

Everything about this hotel is perfect. The rooms, the staff, the cleanliness, location of hotel, the pool, the garden and the food. Such incredible attention to detail. Cannot recommend this hotel highly enough.

The Hotel Berner is exceptional in every aspect, it is a small family run hotel in a great location within Zell am See. It is located within easy reach of the bus station, town centre and a nearby cable car. Once inside you are met with a spotlessly clean yet traditional Austrian Hotel. Rooms are well equipped and spotless with plenty of storage and incredible views of the mountains and lakes. Christoph is an amazing guy, he is the current owner of this family hotel. He is always available and is constantly striving to give his guests the best possible experience and to provide the highest level of customer service. The staff that support him are so efficient and clearly have his ethos, nothing is too much trouble for them, they are always prepared to "go the extra mile", their customer service skills are some of the best that we have ever experienced anywhere in the world. Only one word can be used to describe the food...........WOW The chef is clearly a very talented and dedicated professional who has so much pride in his cuisine, in our view it is definitely Michelin Star standard. The hotel provides a wide selection of local wines and beer at very reasonable prices. Each morning, there is a menu form which guests can select their choice of evening meal along with a wine suggestion for that specific night. Breakfast is buffet style with a wide selection of fresh, well presented quality food that caters for all tastes.

Amazing! What a really pleasant experience, we were greeted by very friendly staff who I must say we're thoroughly professional and very helpful during our stay. Christof the owner seemingly never stopped in his endeavours to make sure all guests were fully informed on what was happening in and around the hotel. We have stayed at many hotels and can rate the Berner as excellent , our room the facilities and especially the food were amazing Looking forward to our next visit Rod and Mila

What a fantastic hotel, 3 of us stayed for a week for skiing in Feb, from check in the staff were outstanding, food great & plentiful, rooms fantastic, so much that I plan on a summer visit this year as the area is stunning & will be booking again for another ski trip next year

A very comfortable family-run hotel with good food and a great location close to the citixpress lift. It's a short walk to the friendly town centre & the lake, with many bars and cafes. The real highlight was the very friendly and helpful staff. My wife hurt her knee early in our stay, and they could not have done more to help; booking taxis, arranging an appointment for a scan, etc. They arranged for a friend to bring our dinner up to our room one evening, found a stool so that my wife could sit in the shower, and it was all done with a smile. The hotel owner, Christophe, was always around making sure that everyone was comfortable. Some of the people in our party had dietary restrictions, and the kitchen had no problem accommodating them. The poor snow meant that the ski-in/out route wasn't in good condition, but in better weather it would have been easy to ski to and from the hotel door. I would very happily return for another stay.

Our first family summer mountain holiday. Hotel is lovely, rooms a good size, though pillows were a little on the thin size. no air conditioning in the rooms, though that's to be expected. lovely small outdoor pool to relax in at the end of the day. you are a little away from the centre of town, but that's not such a bad thing. food was excellent and staff were very helpful if there wasn't anything on the menu you fancied. service in the restaurant could be a little on the slow side. overall, an excellent place to stay, whether summer or winter.