To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(118)
Positive reviews(17)
Reviews with photos/video(4)
Awesome rooms(6)
Negative reviews(1)
Hilda
Junior Suite
Stayed in Jul 2024
Family
3 review
2.7/5
Posted on Jul 12, 2024
Cleaning service is not up to standard. Cleaning staff forgot to wash glasses, to replenish coffee pantry and minibus in fridge. Besides, the kettle is leaking when boling which made the suspension of electricity
Response from Property: Dear Hilda,We would like to apologise for our mistakes, we are really sorry and would like to have a new opportunity.Nice regards
LuanaQ
Superior Room Non Smoking
Stayed in Aug 2022
Couples
8 review
4.2/5
Very Good
Posted on Aug 22, 2022
very good position, nice building and very large room with all inside, even the bathroom had two sinks and a bidet… one two suggestions…if there are two sinks please arrange two chairs too… 😃and a bit cleaner the toilet area thanks
Response from Property: Thank you for staying at our hotel, do not hesitate to return to NH Collection Gran Hotel if you want to repeat the experience of staying one step away from the Basilica of Pilar, in the heart of Zaragoza.
Anonymous User
Superior Room Non Smoking
Stayed in Dec 2022
Business travelers
3 review
4.2/5
Very Good
Posted on Dec 17, 2022
Great location to stay in Zaragoza center. Nice room and staff
Response from Property: Thank you for staying at our hotel, do not hesitate to return to NH Collection Gran Hotel if you want to repeat the experience of staying one step away from the Basilica of Pilar, in the heart of Zaragoza.
Yuanbaoyuanmanbaba
Premium Double
Stayed in Jun 2024
Business travelers
26 review
4.3/5
Very Good
Posted on Jun 6, 2024
On the first day of check-in, the water pipe was broken and there was no water. I couldn't take a shower all night. In addition, there was no wireless network coverage in the room. Please apply for compensation!
Original TextTranslated by Google
Response from Property: First of all, we thank you for your booking. We apologize for the water issue, as we noted there was a major water main failure at the hotel on Sunday afternoon. Cold water service was restored at 5:30 PM and hot water was available at 10:00 PM. We are deeply sorry for this incident, which was completely beyond our control. Thank you very much for your understanding. We would love to have new opportunities with you. Sincerely
Koutianyangyu
Superior Room Non Smoking
Stayed in Apr 2024
Other
51 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The hotel lobby is luxurious, the breakfast is rich, the rooms are large and comfortable, and the location is in the city center
Original TextTranslated by Google
Response from Property: Dear Koutianyangyu,We would like to thank you for having chosen us for your stay in Zaragoza, as well as for taking the time to share your impression. We appreciate your nice words. We look forward to hearing from you soon.Thank you very much for staying at our hotel, do not hesitate to stay at the NH Collection Gran Hotel Zaragoza again if you want to repeat the experience of staying in the heart of the city and a few minutes from the Basilica del Pilar.A very cordial greeting and see you soon
Ailisuo
Superior Room Non Smoking
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Located in the city, the hotel is an old-fashioned star hotel style. It is clean overall and the front desk service attitude is very good. It is about 10 minutes away from the church, Goya Museum, old city wall and town hall. It is very close to EL Corte Ingles and convenient for shopping. Because it is close to the main street, there are many restaurants within a 5-minute walk, which is very convenient for eating. After arriving at the hotel, hand the car to the counter and the waiter will help you park it.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel, do not hesitate to stay at the NH Collection Gran Hotel Zaragoza again if you want to repeat the experience of staying in the heart of the city and a few minutes from the Basilica del Pilar.A very cordial greeting and see you soon
yank5
Superior Room Non Smoking
Stayed in Feb 2024
Family
37 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The room is clean and tidy, the front desk service is good, especially the lobby service.
Original TextTranslated by Google
Response from Property: Dear yank5;Thank you very much for staying at our hotel, do not hesitate to stay at the NH Collection Gran Hotel Zaragoza again if you want to repeat the experience of staying in the heart of the city and a few minutes from the Basilica del Pilar.A very cordial greeting and see you soon!!!
Zongliy
Superior Room Non Smoking
Stayed in Oct 2023
Other
12 review
5.0/5
Outstanding
Posted on Oct 11, 2023
Hygiene: Very good
Service: Very good
Surrounding environment: Very close to Notre Dame de Pierre Cathedral, the nearby Cathedral, the Ancient Roman Archaeological Museum, and the Goya Art Museum are not far away and can be reached on foot.
Original TextTranslated by Google
Response from Property: We would like to thank you for having chosen us for your stay in Zaragoza, as well as for taking the time to share your impression. We appreciate your nice words. We look forward to hearing from you soon.
Maica Machuca
Superior Room Non Smoking
Stayed in Feb 2023
Couples
1 review
4.5/5
Great
Posted on Feb 28, 2023
The heating, even turned off in our room, was very strong throughout the building. At reception at check out they made a mistake and charged us for the room, when it had already been paid for, they rectified it when we informed them and gave us a refund quickly.
Comfortable and quiet hotel.
Original TextTranslated by Google
Response from Property: Dear Guest; We thank you for your reservation and comments that help us to improve, we take note of what you tell us and we remain at your disposal if you return to Zaragoza in the future. It would be a pleasure to have a new opportunity with you.We thank you for your booking and feedback that helps us improve.
Shushuai
Superior Room Non Smoking
Stayed in Nov 2023
Business travelers
6 review
3.0/5
Posted on Dec 18, 2023
Normal, general hygiene
Original TextTranslated by Google
Response from Property: Thank you very much for your reservation, we take note about the areas we have to improve, and we would like to give you the welcome back soonBest regards
Anonymous User
Superior Room
Stayed in May 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Jul 29, 2023
The room is clean and tidy, very good
Original TextTranslated by Google
Response from Property: We thank you for your reservation and assessment, we love knowing that you have been comfortable in our hotel and we look forward to seeing you again when you want to stay in our beautiful hotel a few meters from the main tourist attractions in Zaragoza.A very cordial greeting and see you soon
Lucas
Superior Room Non Smoking
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 24, 2024
Perfect
Original TextTranslated by Google
Response from Property: Dear Lucas,Thank you very much for staying in our hotel, do not hesitate to stay at the NH Collection Gran Hotel Zaragoza again if you want to repeat the experience of staying in the heart of the city and a few minutes from the Basilica of the Pilar .A very cordial greeting and see you soon