Hotel Hispania

Bien situé au centre même de Saragosse. Responsables et personnel avenant et aux petits soins. Très arrangeants. Petit déj pas cher (6€) et correct. Prévu d'y retourner ce printemps.

We booked with booking indicating that we were going with two children and an 8-month-old baby. As a choice we had to choose a double bed or two beds, we chose a double bed. At no time were we informed that there was no availability of a double bed. When we arrived they told us that they had not put the crib in because we had not asked for it (it was not put anywhere but they did not even go to ask when they saw that there was a baby, as if most hotels indicate if it is an extra). And the worst thing is that they can't even put it on even if we pay the cost because they put it on in the morning! And they don't give us a double bed so we can put the baby between us... And of course, since the cancellation date has already passed, they don't give us a refund for the reservation. That is, the girl at the reception tells us that she is trying to help us but without giving us a single alternative... she still wanted the baby to sleep on the floor with a beautiful comment that what we expect is a two-star hotel! Incredible, I have not seen such a ridiculous thing in my life. I would have gladly paid the 22 euros that it said the crib cost extra per night, but of course I had to intuit that an accommodation accepts 3 pax, thinking that only 2 sleep... Oh and at the same time Asking if there was anything to heat water for the child's bottle, he told us that there was a Chinese supermarket nearby... Tremendously helpful. Please, families with children, refrain from going because, as their own staff indicates, what do you expect from a two-star hotel?