Hotels near Abarrotes La Principal., Zapopan

The Bellman was attentive and helpful. I use a wheelchair and he came down the steep front ramp and got me up into the attractive lobby! One gal at the Checkin Counter was busy eating! The other one became insistent she could not even take our names prior to their rigid 3 p.m. only time! It was 2:50 p.m.! I asked if our room was ready. She nodded. We waited at the empty restaurant. The Starbucks in the lobby was not open on time the next A.M. The Front Desk employee had no information and didn’t know who to ask! Our room was nice. Too bad the impressions made by the Front Desk were overriding!

Good location but warning: The tile floors are very slippery especially when they slip. The rest of me fell and was badly injured enough to ask for a walker for the rest of our stay. There were 3 mobility on our trip - there were people who were challenged and they all said the same, so be careful. They don't have towels. Pillows don't stay on pillows. AC/heating was very difficult to work. There was a room safe but no one could open to keep my passport. They also changed the door–after the night of the street and half of the group had to take the new key after the day trip. Buffet breakfast was not very good but I did it because it was included in the room rate. As I said, the location is good but I would not recommend this place.

Stayed here for one week in September 2020, in a Jacuzzi suite. We found the hotel to be a wonderful place to stay..... Location on a busy street was not a problem for noise. Short walk to Centro Historico, and a quick Uber to everywhere else we went. Room was large, clean and well appointed. Jacuzzi worked well. Cleaning staff were very nice. Due to COVID, the protocols were well explained and the hotel was efficient in handling people coming in and out. Front desk staff were friendly. The Bar/Restaurant was quiet, great service, food was not the greatest but it was not bad.... I give it a 6.5 to 7 All in all... highly recommend this hotel.... price is competitive with other places.

This pretentious hotel is all show, no go. Only in an alternate reality can this be a 4-star hotel! Yes, the facade is impressive, and the lobby with the working elevator are nice. But once you get to your double room, you realize it's a dark, and musty, cave-like space with no fresh air because the only window faces an inner courtyard that is covered. There is mold on the stucco ceiling (see the dark spots in the attached photo, sorry for the resolution). The bathroom is so cramped you cannot use the toilet with the way the garbage bin was placed by the careless cleaning staff (see attached photos). Speaking of the cleaning staff, I found a long, dark hair on the bed sheets (photo attached), definitely the wrong length and color to be mine. The worst issue I encountered beside the fact I felt like I was suffocating from the lack of fresh air, was that the shower wouldn't drain properly, and you'd end up standing in filthy water. There was very little toilet paper provided (less than half roll) and by the time I was out, it was too late and inconvenient to go down at reception and ask for more. While I was there, there were hardly any other guests in the hotel, so it was relatively quiet, but every small noise is amplified by the architectural design of having an inner courtyard covered (in Morocco, the same architecture has the inner courtyard uncovered, so the air and noise are not trapped). You could also hear the church bells, and traffic noises. The A/C works, but it's limited by central WiFi controls, and I froze during the January night I was there, with no blanket other than a polyesther bed spread. After only one night, I couldn't wait to get out of there! There is a central hostel that literally offers better amenities than this so-called 4-stars hotel (you can look for my reviews to find out which one). The best thing this hotel offers is luggage storage: it's safe, and they give you a ticket, so it's more secure. The staff was nice enough, especially Gloria at the reception desk, who is kind and helpful. IMPORTANT NOTE: The rating of this hotel here is skewed by the numerous 5-star reviews for the famous Cathedral ”Santiago de Compostela” in Spain, placed in the WRONG listing!

Travel in November 2019 in a family plan, rooms are spacious and clean, friendly staff but their only bad point is the location, the center area where you are located is nothing safe, It is about two squares from the catedral walking you get easily, but I recommend that if you go to the hotel walking during your stay, do it at good time, passing 9 pm is a lonely and unsafe place. The breakfast buffet is bad, it has no great variety of dishes, I think it can improve.

I stayed at RIU Guadalajara for 4 nights in August 2022. I will stay there again on my next trip. My room was comfortable and clean. The bed was comfortable and refreshed everyday by 'Helga'. Breakfast was included in my rate and it was well worth the money. I dined on the patio overlooking the city and enjoyed my morning coffee in the morning breeze. The buffet has everything you'd want for breakfast or brunch and the service is excellent. The waiters brought want you wanted without interrupting your meal. Highly recommended!

Generally, too old.

The room was good, just a little expensive, and the breakfast was average. Generally speaking, the cost performance is not very high. There are many hotels nearby for the same price but very convenient to eat

Very good