Hotel Karos Spa

Surely not a 4 star hotel, not even 3... This hotel is supposed to be one of the top notch hotels in Zalakaros, besides Radisson Park Inn, yet it's very far from that level. Staff was neutral when we checked-in, we didn't feel that we were welcome at all, we didn't even get a single smile from any of the staff members during our stay, they barely even wanted to greet us back. The food was very disappointing, I can say terrible. We've stayed countless times at wellness hotels in Hungary in thermal towns, yet had never encountered such unfriendly - not rude, just totally careless - staff, so bad, tasteless food with such few choices, at every other hotels there were at least 4-5 main courses which of at least some were for sure to everyone's likeing. Meanwhile here they obviously used reminder food from breakfast (such as ham, bacon), etc. Breakfast was equally super limited and disappointing. They should have a egg-station, where warm egg dishes are frwshly made. There were two new super high tech robots (a server at the bar, and another at the lobby, both out of order, so we couldn't even find out the purpose/ function of the latter one). Cleanliness was spotless, besides that there was nothing special in the room, SPA was absolutely great. But that's it about the good points. There was no any amenities in our room, when we asked for a shower cap at the reception, the receptionist simply replied they didn't have any, no further words, such as "we are so sorry Sir, we just ran out" or anything like that.

My review is about the Spa not the hotel. I went there for a massage with my friend. I was sure that we will have a quality time for the higher price we paid. (Compare to other massage places) However we felt a bit strange the whole experience was weird. Me and my friend got separated, I was led to room my friend was led to a gym room or similar with a massage bed in it. There were no music, no candles, no mood really. The masseur ladies were very nice but seemed unexperienced or maybe they were students. I felt that her movements were not finished or something was missing. When I was listening carefully I could hear a radio speaking in the other room. The whole experience was very odd. I was expecting better experience for the higher price they asked for.

Though this hotel is so called family friendly, there are no tv channelles except sport channels in the room ( really missing the kids channels), no bath robe for the kids either. The kids menu at dinner is poor. The playhouse closes early and neither the gamer section was working. The family rooms are located in the Aparthotel section of the hotel, which is a different building of the hotel far from the wellness and the restaurtant. The rooms are old fashioned, and outworn. One small pillow per each of us what we received.