Hotel Helios 300m od Krupówek

I would put 10 stars if I could! 1. My experience stated with email communication with reception about the room. Not only the reception replies instantly even during late hours/ weekends, but also, they are the most patient team I have witnessed so far! I was asking for a room with a bath and a view and the balcony and I was changing the dates. Essentially, I got exactly the room that I wanted, so thank you! 2. On the pictures rooms looked a bit outdated, so I was kind of ready for it. However, our room was just perfect! Spacious bathroom, the most comfortable bed and pillows, also there was a good kettle and a fridge! Not to mention a smart TV! Carpets, furniture and blankets also were in a very good conditions! I was impressed! 3. Location- the hotel is right in the heart of Zakopane, so it is easy to get to the store, restaurants, etc. There is also a gorgeous park, which was perfect for us, as we came with our furry friend(another great advantage of the hotel) Skiing resorts are also very close (around 15 mins by car). 4. We had a package deal with breakfast and Christmas dinner- it was awesome. I loved it! Thank you Helios Zakopane for the Amazing Christmas Week!

The hotel is situated in the heart of Zakopane, and therefore the major attractions are within walking distance. Also, there are two supermarkets in the vicinity. From our room, we could enjoy a panoramic view of the Tatra mountains. The room was clean, but not spacious enough for a family of 3. The beds were super Uncomfortable, especially the sofa bed. Once we've got there we've learned that chambermaids do not make the beds or replace any used coffee cups. They are only responsible for emptying the dust bins, cleaning the bathroom, and replacing towels. The latter is only if the to clean the room is left with the door. When we complained about this kind of service, the receptionist told us that these are the hotel's rules and brought up the reason that this is only a 2-star hotel! We would have opted for an apartment if we wanted this kind of service! The hotel does not have any lifts. Upon our arrival, we found out that our room was located on the 3rd floor so we had to go up more than 160 steps with 5 luggages. As for the breakfast, it was outstanding: a cold buffet and items were always the same. If we decide to return to Zakopane, certainly we would not consider this hotel again.