Guest User
December 29, 2024
I would put 10 stars if I could! 1. My experience stated with email communication with reception about the room. Not only the reception replies instantly even during late hours/ weekends, but also, they are the most patient team I have witnessed so far! I was asking for a room with a bath and a view and the balcony and I was changing the dates. Essentially, I got exactly the room that I wanted, so thank you! 2. On the pictures rooms looked a bit outdated, so I was kind of ready for it. However, our room was just perfect! Spacious bathroom, the most comfortable bed and pillows, also there was a good kettle and a fridge! Not to mention a smart TV! Carpets, furniture and blankets also were in a very good conditions! I was impressed! 3. Location- the hotel is right in the heart of Zakopane, so it is easy to get to the store, restaurants, etc. There is also a gorgeous park, which was perfect for us, as we came with our furry friend(another great advantage of the hotel) Skiing resorts are also very close (around 15 mins by car). 4. We had a package deal with breakfast and Christmas dinner- it was awesome. I loved it! Thank you Helios Zakopane for the Amazing Christmas Week!