Karras Hotel

The hotel's convenient location near the beach and amenities, along with friendly staff, is highlighted. However, guests expressed disappointment in the limited and unappetizing breakfast options.

I recently stayed at this hotel in Laganas, Zakynthos, for 15 days, and it was an absolute nightmare from start to finish. If you're considering booking this place, save yourself the headache and go somewhere else. Our terrible experience began the moment we arrived. We parked our car in front of the hotel entrance to unload our bags, thinking it was a reasonable spot. Within five minutes, someone from the reception—not the person checking us in—started yelling at us to move the car to the opposite parking lot. Not a great first impression. Upon entering our room, it was clear that it hadn't been vacuumed in years. There were hairs everywhere, dust covering every surface, and the curtains were so dirty that touching them was out of the question. It felt like no one had cleaned the room in a very long time. The breakfast room was the most horrifying place I've ever been in. Hospitals are luxurious in comparison. For 15 days, the same stale food was served, and I seriously doubt they replaced it daily. The waitstaff acted like they were being forced to be there, especially the blonde lady who didn't crack a smile in 15 days. She was always glued to her phone, and when I asked her for something as simple as sugar (which was missing for two days), she snorted and took ten minutes to bring it. Worse still, all the glasses and plates smelled like rotten eggs, making it impossible to enjoy the already unappetizing food. The low point was when we witnessed a waiter kicking a knife across the floor in front of guests—completely unacceptable. Towels were only changed after repeated requests at the reception. Despite staying for 15 days, our sheets were only changed once after we complained. The shower was disgusting, with mold everywhere, and the water smelled so bad that it was unbearable to stand under it for the first ten minutes. The cherry on top was the elderly lady at reception, who didn't even know which island we were on. When we asked her about the nearest beach within walking distance, she told us, "We don't go out at this time, it's too hot, and I don't know the city, so I can't help you." How can a 4-star hotel provide such an awful level of service? I have no idea how this hotel has 4 stars. Even giving it 1 star feels generous. Do yourself a favor—keep your money and find somewhere else to stay. This place is a disaster.