The City Lodge - Boutique Apartments

I had an incredibly disappointing experience with City Lodge Zagreb. Despite paying for a two-day stay, they canceled my entire booking due to a missed first day without any communication. Attempts to reach them were futile, and their suggestion to raise a claim with *********** was unacceptable. Additionally, when I requested to utilize the second night I had already paid for, it was refused. Their lack of professionalism is evident, and I cannot recommend them to anyone.

Communicated in advance with the host and was assured that the space would be suitable. They deliberately lied and refused to refund despite my leaving immediately. Plus, if you aren't a smoker, be ready to become one through loads of SECOND HAND SMOKE The apartment was super-saturated with the smell of cigarettes that no matter how much air fresheners they tried to mask with, it was unbearable. The area was also particularly noisy throughout the wee hours of the morning with drunk rowdy locals. We couldn't close the windows to block out the noise because of the stench of cigarette. Rating of cleanliness reflects cigarette and noise pollution.