Hotel Capital

We selected the hotel for our stay in Zagreb based on the excellent travellers reviews. However, the hotel was WELL below our expectations. First, we arrived at 15:45 (check in was at 15:00) and the room was not ready. The front desk managed to have it available by 16:15, and managed well our frustration, after a long travel day from Argentina to Croatia. On the second day, things got very disappointing. By 16:00 the room was not cleaned. I also noticed that the in-room coffee maker was not working. I complaint to the front desk, and they told me that someone was going to fix it promptly. By 16:30, still with no response to the claim I talked again with the front desk. They response was a series of excuses: "we understand", "rooms are also cleaned in the afternoon", "there is only one housekeeping person available now", "we sent someone to your room with a replacement coffee maker - FALSE, we were in the room all the time and nobody came". When I told them that also the air conditioning was not working and the TV had no signal, the answer was "you should have told us", instead of them taking of the services provided in the room. When I asked to talk to the Manager on Duty, shown in a sign at the front desk, they responded "he is not in the hotel now, will come tomorrow morning, I am the acting manager on duty". After all this mess, I left for a walk (nice city Zagreb). Upon returning, the room was cleaned, the coffee maker was replaced, the air conditioning and the TV are still not working, and no apology was provided. I am glad I am checking out tomorrow and put this frustrating experience behind us.

Very good experience! Klara and Ivana are super nice and professional. They both speak perfect English and Ivana fluent Japanese! Elegant old building perfectly maintained. Centrally located. You will not be disappointed. Short walk to city square, boutique shopping and the funicular. Drugstore just down the street, you don’t even have to cross! Close to trams and bus, uber can come to your front door.

We stayed at Amadria from May 1 to May 5. We love Zagreb, and the hospitality here was first class! I recognize Ivana B for her friendliness and ability to find solutions. Always with a smile and a warm demeanor, she happily combined several reservations into one seemless stay. Bravo! The location is also superior. Zagreb is a wonderful European city; a hidden gem. And, Amadria is right in the center of it all!

Our stay here was probably one of the most relaxing, pampered hotel experiences we've had in several years. The hotel is ideally situated for all the major sights in Zagreb and the internal décor is as sumptuous as advertised. Our room was warm, comfortable and well appointed with everything one could need....we were particularly grateful for a telephone/clock, something which is often absent, these days and the bathroom scales which allowed us to check suitcase weight for our flight home. There was a good range of options for breakfast and that was served in a delightful area....however, we found it a little expensive for our dietary restrictions and, therefore, after the first day, opted for the brunch menu a little later and that was excellent. We would have liked to eat in the hotel restaurant, in the evening, but there was no acceptable vegetarian option on the menu.....we gather the chefs are working on that! We have given top marks for the usual categories of cleanliness, value for money etc, but must comment further on the over-riding impression we had of the staff, which made our stay so memorable. Individual names are too numerous to mention and we made a point of thanking those people for their service, before we left, but the standard of attention and the general feeling that this was a happy and professional team was remarkable. Without exception we were treated with respect, compassion and good humour...there really was nothing more any of the staff could have done for us and we really did feel that we were leaving friends, on our departure. We appreciated the visit to the vault and learned so much more about the history of Zagreb and the origins of the hotel itself....once again, we were so grateful for the time afforded us on that particular occasion; so too, for the parting gifts as we left. If time allows, we would have no qualms about returning to Zagreb, as long as this hotel could accommodate us! A huge thank you to all.