Guest User
October 31, 2024
While Monaci Delle Terre Nere is beautiful and aims to be a five star resort, they didn't deserve a top score because of two egregious billing errors. At the prices they charge, they don't need to double bill for their rooms nor charge for other pre-paid services. The business office just needs to tighten their procedures and be more careful. That said, the property is beautiful, the rooms are sumptuous, the breakfasts were delicious and served on the lawn, and the staff truly aim to please...though sometimes they can become a bit too ingratiating. Keep in mind you are on the shoulder of an active volcano, so you will gather cinders on your shoes. Remove them before entering your room and you will be happier, though the housecleaning staff does a marvelous job. If you want a restaurant experience, try theirs. It's worth one meal. And the bar also has good food. Staying here is definitely a treat and, for us at least, a splurge. Would I stay again? Probably I would look for something smaller and more intimate, especially at these prices.