Guest User
November 10, 2021
My experience at Zabola was very disappointing to say the least. I booked the Old Saddlehouse for two nights 18 Oct to 20 Oct 2021 quite some time in advance because of numerous recommendations I kept on getting. Five days before the actual booking I get a phone call from somebody at Zabola, I say somebody because he has not introduced himself, he only mentioned “he is calling from Zabola” asking me if I could change from the Old Saddlehouse to two separate rooms due to the fact that there was a group of 8 people that they would like to offer the Old Saddlehouse to. I explained to them that we don’t actually need so many rooms and I would love to help them but since I was travelling with two children 2&4 and a nanny, I would need to have interconnected rooms. They explained that the rooms are not interconnected so I refused the exchange. On my way to Zabola I called to inform them of the check in time, as we were arriving at 17:00. Upon our arrival there were some workers at the gate and I was surprised when the lady at the receptioned informed me that the Old Saddlehouse was actually the building in front of my eyes which was under renovation and where the workers were working on the exterior façade entirely covered by scaffolding. I was with two tired kids in the car and a cat after a 5 hours roadtrip so I wasn’t even able to have a reaction. I checked everybody in and then went back to the reception and told them how unprofessional this was from them to not inform me in advance. She said that her colleague called me and I refused to change the rooms. The reason was different, I told them, nobody mentioned to me anything about restauration but about a group of 8 people needing 4 rooms which the Old Saddlehouse was having. She told me she doesn’t understand why her colleague lied to me, and did not give me the real reason behind and said to me that unfortunately the work cannot be paused and that they will be working and making noise from 9am to 4pm every day, giving me no alternative but to change as my children were having afternoon naps. I wanted to talk to a manager and they mentioned that this is the only option the manager offered, blocking any contact of such. I cannot explain to you how excited my two daughters were about this trip and how much they waited to come to Zabola because I told them so many nice things about it and they imagined a fairy place where princesses and princes live, because that’s what castles look like in the books we read at night time. I was not going to have this discomfort created, break their excitement. In a different circumstance I would have had a break out and made sure I was loud enough to not let such things happen to other customers, but once again, this was about my daughters’, not about my experience. In the first evening we had dinner at the restaurant where the first spoon I took was with a big hair inside . I informed the waiter and he apologized but still added the meal to the bill. Hadn’t I