Hotel Chalet Yuzawa Ginsui

The room is very clean, the Japanese-style room is large, and the food provided is very rich

Everyone was very kind and the atmosphere was very comfortable. The food was also delicious and I was very satisfied.

I continued to use it as a repeat customer last year. Many sites, such as Rakuten and Jalan, offer their own services and lift tickets, so the price seems to vary depending on which site you register with. Our family of four stayed for one night in a 6 tatami Japanese-style room and 8 tatami Western-style room without meals. The kotatsu was warm and relaxing. If you tell Echigo Yuzawa Station your arrival time, they will come and pick you up. I am grateful for this service as everyone is waiting for the bus after getting off the Shinkansen. If you tell me the time for your return, they will send it to you. Pick-up and drop-off is free. It takes about 10 minutes to get there by car, but it's a 1-minute walk to the ski resort (first lift, intermediate ski slope with slightly harder snow), so it's worth staying just for the location and pickup and drop-off. There is also a hot spring (source) entry fee of 360 yen per person, but even if you check out the next morning, they will store your luggage until you return, and you can take a bath on the way home at no additional charge. We had dinner and breakfast without rice at a convenience store (Family Mart), which was a 5-minute walk away. You can make full use of it. The owner seems to be a bit blunt, and there seem to be a lot of mixed reviews, but I think you'll have a good time as long as you're well-informed and don't expect too much service. The woman at the reception also remembered what happened a year ago and was very polite. The hotel itself has an old Showa feel to it. The hot springs are hot. You'll be disappointed if you don't know that the sauna is an extra charge (500 yen per session and must be reserved 2 hours in advance). There is a hair dryer in the room, but not in the bathroom. Last year, when I used the hair dryer in my room, the breaker tripped, but I fixed it by putting the bar back on. Breaker was also okay this year. Rental skis are waxed and well-maintained. The shoes looked a little old, but if they didn't fit, they would adjust them the next day. Considering the price, location, and transportation, I think it's important not to expect too much of the service. My family wants to repeat it.

It was the worst hotel of my life. Even though we had set a time, the owner didn't pick us up at his own discretion and made us wait for over 45 minutes in the snow.During that time, even though we called a taxi, we couldn't get one because it was New Year's Day, so we called the front desk or mobile phone. Text messages and voicemail were ignored for over an hour. In the end, he got angry and tried to kick us out of the hotel in the middle of the night, saying it was part of the service so it didn't matter if we were late. This caused both of my children to burst into tears in the lobby. I was also exposed to many other cruel behaviors and behaviors. More details are in the Google reviews. I will never forgive the inhumane owner of this hotel, Shimizu.