Yuzawa Hotel

Environment: Checked in room 206, and saw several broken window paper as soon as I entered the room. The walls, wardrobes, and sinks in the room were all broken. There were no curtains in the room, and the window paper was seriously light-transmissive, which affected my sleep. Facilities: The room was very cold, the windows were not sealed enough, and I was either woken up by the light or the cold in the morning. The air conditioner was not warm at all. There was a mobile heater, and when it was turned on, there was a very heavy diesel smell, which was fumigating. It was impossible to turn it on. I felt poisoned when I turned it on. There was no bathroom in the room, so I had to go to a public bathhouse. It would be cold to take a shower, and there was no floor heating. Hygiene: When I got up the next day, I found flying insects like bedbugs in many places in the room. I was scared to death. They crawled by the bed. The big ones would fly, and there were also by the sink. The small ones by the window were even more dense, and they kept appearing. I didn't know where they came from. It was very disgusting, and I immediately reported it to the front desk. A female staff member received us and said that it was an insect on the tree outside, and asked us if we opened the window. First of all, there was no tree near our window, and we would not open the window in the heavy snow outside. Later, they came to the room to help us clean it, but there were still insects. Finally, I was forced to change rooms! After moving to the new room, I checked it first. There were a few bugs near the window. I asked the staff to deal with them. Fortunately, they didn't appear again. But I had a serious shadow in my heart and I was trembling every day. Service: No one cleaned after I checked in, and there was no replacement of garbage bags. On the last night, I asked the girl at the front desk to book a taxi, but she didn't call when it was time to leave! I wanted to call it immediately, but she said that she could only speak Japanese and hung up. I had to catch a car at that time and was very anxious. I pressed the bell at the front desk for a long time but no one came. It took a long time. The girl at the front desk staggered out of the bathroom downstairs. It looked like she had just taken a shower. I asked her to help call again.